Tim, I have a sneaking suspicion I had the problem resolved and then broke it again.
Have you guys (gals) checked dll dependancies? Specifically, msvcm80, msvcp80 and msvcr80?
I do see you included the manifest, but after installing the dependancy checker was showing errors.
Good Luck.
Well, my subscription is up and I removed Norton from my Desktop and Laptops today using the Norton Removal Tool.
I installed the NOD32 30day trial and so far it looks very promising. The people in the Network, Security and IT forums recommend it heavily. I'll trial it and report back if I buy the 3 user pack or not.
The main thing I hate giving up with NIS is Identity Safe, but I've been recommended a couple freeware alternatives that do the same thing.
BTW, when your Norton subscription runs out, you have no access to any of your Norton settings, or security safe info, etc. The program locks down and simply says you are unprotected and to subscribe now.
OK Guys,
I really hate to post this, as you know simplly posting to this forum has been known to produce the dreaded "3039, 1" error.
I have one laptop that works (Dell D820) and one that doesn't (Lenovo T500). Both are running XP Pro SP3 and fully patched.
I looks like the problem is fixed or at least helped the situation. What did I do? I disabled the Bluetooth service. While I do not believe this is the final fix, I usually only use Bluetooth, oh, once in a blue moon. (sorry).
I will let you know if the 3039,1 failure re-appears.
Again, good luck to all with this problem.
BTW, if this really does stay fixed, I would hope that Symantec would comp me a couple years subscription for my time and efforts... :-D it never hurts to ask.
I thought I had fixed it but it keeps coming back. I had a chat session this evening and the tech ran the file to update all the virus definitions, etc. Anyway, the error came back soon after and now I cannot connect to the chat since I get an error message that there is something wrong with my internet connection. He did do a remote control session but I haven’t had this particular problem. SInce I am online now, the connection is working.
BTW, the way I found the problem was to reboot, go into the Event Viewer and clear all events (make sure there are
no errors first).
Then when the problem happens, go back to the event viewer and see what was the most recent event or failure.
Mine pointed to bluetooth, I disabled the Service...
Since then, no problems. woohoo.
BTW, if this fixes the problem for you, please take the time and post a reply, if it doesn't work, let us know as well.
Thanks
In case this happens to be useful information to Symantec, I never had this problem until I installed windows 7 beta. Advanced protection is enabled for about 5 minutes then turns off. The difference is that instead of an error message appearing, one click support pops up and says something about not yet knowing the solution to the error. I tried the “fix now” button just results in a “not fixed” message. Long story short, everything was fine in vista but and issue commenced ever since installing the windows 7 upgrade.
That is the same behavior has XP SP3 problem I had.
Can’t try it. I finally gave up with NIS9 and reinstalled Norton 360 that I have a license for as well. Hopefully the bugs in NIS 9 won’t follow through to Norton 360 v 3.
Hello everyone, I’m new to the Norton community and it gives me great relief that I am not the only one who is having this problem as I thought it might have been a problem with my laptop. I bought and downloaded NIS09 on the 10 Nov 08 and started getting this problem 3 weeks ago. I have also had remote control with tech guys and removed NIS and re-installed NIS with no luck of resolving the problem. I also have another laptop in the family which has microsoft vista (my laptop is microsoft xp), I put NIS 09 on that too before these problems started and so far it has had no problems, (I’m keeping my fingers crossed!). Echo-Tech did you mention going to an events planner or diary to check for errors? If so where do you go to do this, at this point I will try anything. Also I don’t know if this is linked to why NIS is not working, but somehow my automatic updates and security centre have been disabled and when I go to enable them again they just disable themselves does anyone else have this problem, if not does anyone know how to fix this as this is also doing my head in! Any help would be appreciated.
Hi Mj22,
Your problem description makes me think that your computer may be infected. Many threats will disable Windows update. Do the following to rule out a threat as the cause of the problem:
Check the Definition Updates: on the main interface. It should indcate that the last definitions were updated within the last 15 minutes. If it does not, then run LiveUpdate to download the latest definitions and then run a full system scan. (Scan Now > Run Full System Scan). The scan should take an hour or more. Post back with the results of the scan.
RichC
Sr Product Support Engineer
Symantec
My 3039 error now appears to have been corrected. I had reverted to NAV 2008, at the Indian tech's instance. At Tim Lopez's suggestion I removed that, using the Norton Removal Tool (which actually ran to completion), and re-installed NAV 2009. I did that 24 hours ago and so far so good. I'm running version 16.2.0.7.
One thing that I haven't done yet is install the Norton IPS extension for FireFox. I'm going to wait a while for that to make sure that the 3039 doesn't return before I do that.
RR,
Thanks for the update, I may be trying that soon... when I get the time.
-ET
I was having the same problem. A dll failure nodule missing, and NIS advanced protection was turning off and sometimes my system would give me a warning it was shutting down in 59 seconds and the countdown would begin. I had NIS2008 and when we renewed we got NIS2009, and thats when all the fun started. Error 3039,1 crap, I was not able to do a complete scan it would check about 5000 files and say scan completed. I used the malwarebytes program and to my absolute horror it found 81 problems on a quick scan, HOLY CRAP!!! Any way I ran it re-booted and as I type NIS2009 is up to about 80000 files, no dll nodule missing at start up, everything seems to be fine.
Now the big question how in the hell did all those trojans and key errors get on my computer if I had up to date windows xp and up to date NIS 2008 before I upgraded to NIS2009. So far so good, will keep my fingers crossed.
I must have removed and re-installed 10 times to no avail, and it would freeze up alot during removal, I have had NIS versions for quite a while now and this is very disappointing to think that I had 81 corupt files/trojans. I probaly had almost 20 instances of the same trojan all over my computer, all I can say is what a joke.
I have had this problem for several months. Norton does not seem to have a solution or is ignoring the problem. Although the thread is one of the largest there is no communication from Norton as to the statu of this issue. I wonder why?
Thanks to everyone for their posts and advice. I started having the 3039,1 error after I had to reinstall NIS 2009. My problem began when I inadvertently downloaded a virus via an aquaplay program. NIS 2009 caught the virus: W32 Tidserv worm, however I then could not connect to the internet on the affected PC. When contacting support, they worked through deinstalling NIS 2009 with Norton Removal Tool and deinstalling with Windows Add/Remove programs. This fixed my internet connectivity, however, I then started to get the 3039,1 error message. Also, when I tried to run a full system scan, NIS 2009 would only scan about 5,000 files, when I have over 250,000 on the PC.
Back to tech support, and the tech tried to deinstall NIS 2009 again with NRT and also manually removed all folders and registry entries. Reinstalled NIS 2009 vs. 16.2.0.7, but continued to get the 3039,1 error and full scan would not complete.
Based in feedback from this forum, I downloaded and run malwarebytes anti-malware. The full scan revealed the following:
Malwarebytes' Anti-Malware 1.33
Database version: 1678
Windows 5.1.2600 Service Pack 3
1/22/2009 12:14:43 PM
mbam-log-2009-01-22 (12-14-43).txt
Scan type: Full Scan (C:\|F:\|G:\|H:\|)
Objects scanned: 256333
Time elapsed: 1 hour(s), 44 minute(s), 49 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 5
Folders Infected: 0
Files Infected: 3
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.115.34,85.255.112.63 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.115.34,85.255.112.63 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{054c1cb8-aff5-4b46-bc2d-f3cd4ed41ca9}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.115.34,85.255.112.63 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.115.34,85.255.112.63 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.115.34,85.255.112.63 -> Quarantined and deleted successfully.
Folders Infected:
(No malicious items detected)
Files Infected:
C:\WINDOWS\system32\gaopdxblamtckc.dll (Trojan.DNSChanger) -> Quarantined and deleted successfully.
H:\Eden Docs\Docs\Downloads\Realtek\nforce3arealtekaudio_3393.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\gaopdxrimeyqvx.sys (Trojan.Agent) -> Quarantined and deleted successfully.
After running malwarebytes and removing the infected files and registry entry, I was able to run a full scan with NIS 2009. Also, I no longer see the 3039,1 error message.
The affected PC is running Windows XP, SP3.
I have 2 other PC's, one with Windows XP SP3 and one with Vista Premium Home edition, both running NIS 2009 without issue.
I would suggest running malwarebytes scan with NIS 2009 installed. If any viruses/threats are found, clean them and then reboot. Try running a NIS 2009 full scan; if it completes successfully, the problem may be resolved.
Big Thread...
I have installed the trial version of NIS 2009 90 days trial, and have been running it for about 60 days now. Before 4 or 5 days I got the same problem, <b>just</b> after I enabled the "Early load" option, but apparently this has no connection. I installed the same NIS version on 2 other computers and it's been working without any problems there (even with early load enabled). All 3 computers are running XP SP3 with all the updates, and also spybot and threatfire. Also, in my situation, the problem is not that "persistant", ie the NIS icon may stay green for hours, or not even turn red at all, depending on the phase of the moon.
I indeed feel really sorry for all those people spending HOURS with tech support, not getting the problem solved, then trying themselves for DAYS with no results. But a cut-and-paste support (very accurate description) suggesting uninstalling and then re-installing [b]all over again[/b] is obviously not going to help.
Today it's 24 January 2009 and still no solution. I can't say I am actually mad at symantec, they are hopefully doing their best, and we all have to wait. Actually, I wouldn't have registered here if I hadn't read this:
<quote>If we are posting, imagine how many are experiencing the same thing not knowing where to turn.</quote>, by a member called Tetkowski. This is so true (at least for me), and not just in this situation, but in so many others as well, so, keep it in mind and hope for the best. Good luck with all your computer problems!
Ok I have managed to fix my norton and it's been fixed for a week now and not once has it went back to the red cross. At the advice of other people in this community I downlaoded Malwarebytes while norton 09 was still on the computer. I ran it and it found 20 infected files from a various number of trojan and worm viruses. I got rid of these, rebooted my laptop and the norton has been working fine ever since. After spending hours with tech guys, I managed to fix it myself from the advice given to people in this community. So many thanks to you all! However I do know that some people have tried this and it has not worked for them, so for those people I keep my fingers crossed that symantec find a solution. It was also these viruses that disabled my automatic updates which is what RichC said, but I did not see the post until after I fixed it myself. Thanks for getting back though RichC your help was very much apreciated. So my advice would be if you have not tried malwarebites yet, give it a go you have nothing to lose. I found a free link where to remove it and you don't have to pay it will do it for free. http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe
Hope this helps.
Mj, please direct people to go directly to Malware bytes website ( http://www.malwarebytes.org/ ) so they can be sure they’re getting a legit version. BTW, it’s a free program and free download.
f you have been reading the thread, everyone knows, I have one laptop that works and one that doesn’t.
The laptop that does not work is a Lenovo T500, it has a fingerprint reader. Also Lenovo loads up a bunch of software. (I won’t call it crapware because some of it is very helpfull, i.e. fingerprint reading and Power Monitor with battery mangement.)
I am reluctant to claim I found a solution, only because I thought I found it in the past. However I have found something interesting.
If I disable the IBM KCU Service (TpKmpSVC.exe), I have yet to see Norton fail.
If I enable the IBM KCU Service, Norton fails in 5 minutes, every time.
The KCU service does keyboard mapping, and I am not sure how ‘required’ it is. But the laptop seems to function fine without it.
Good Luck all.
I have some solutions.
What I have found is this issue occurs if your computer is infected with virus. I have installed Norton 2009 along with Antivirus 2009(threat) the first feature turns off is advanced protection and then antivirus.
The other reason could be with Windows Operating system and conflict.
If you restart the Norton Internet Security service. The Norton will be green for 5 minutes and then turns off. So, some service is blocking or we also need to check RPC service as welll for this issue.
If we uninstall Windows defender, the Norton worked for 15 minutes and then again it turned off.
Need to run NSS and check