Hi! I don´t speak English very well :C so forgive me. It all began when I was trying to download some stuff for my PC (it's new and it came with Norton already installed), but when the download was ready and I try to open it, nothing happened. I thought that the file was wrong, and try to deleted it. When I did that Windows opened a window .-. saying that I can´t remove that file because Norton Internet Security was using it. I didn't understand it, so I try to opened the famous Norton, but it showed me the message with the error 8504 104 that can´t fix and a website so I could find the solution. But the solution for me wouldn't work :C because my first problem was that I can´t open the things I've downloaded. The other solution was to uninstall the program by the program that windows has for that, in the (I don´t know how to translate this) Panel de Control, Add or Remove a program? Maybe. So I did that, but when it was in the 81% of progress it sticks, I can´t close it.
I don´t know what to do, I try restarting, hoping that the uninstall will close, but when the PC was on again it still "running", because it still sticks :c Can anybody help me? I really need the things I've downloaded, but most important, I need to fix my PC, I think that if Norton was not working, in any minute a virus will infect my computer :C So, please help me !