Issue abstract: I am receiving Error Code: 2061 when trying to sign in
Detailed description: after trying to renew the subscription, and trying to sign in, I am receiving Error Code: 2061 with now way to solve … I searched the net where I found that I have to make sure that there is no other anti virus and no other software error and even after solving it, no good news
Product & version number: 24.10.9535 (build 24.10.9535.880)
OS details: windows 11 Home
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Try to repair your Norton install, this is where that setting is:
SA
I did the repair but with no good result … still same problem and same error code.
Thanks for the post-back. Use the version 24.xx removal tool below and remove your Norton product.
https://www.norton.com/nortonremover
Once removed, manually remove any folders on drive C:\ that are labeled Avast, Norton, Norton installer and reboot. These are sometimes not removed by the uninstaller.
Next, log into your Norton account, download a fresh installer from there and re-install your product again. You hopefully should NOT get any errors. If you do get a screenshot of it so that we may review it for you. Here is how to get and post screenshots:
If you do not have errors. Live updates should run automatically at least once. If, it does not, manually run it and install whatever updates are available. Reboot when done. After this reboot recheck live updates a second time. If no updates are available you are good to go.
SA
I am afraid that I did all the above steps but still the error message
Sorry for that but I am tired from trials 
@Mohamed_Elgammal I will add this thread to the already escalated issue of another user who has a similar issue. Someone Norton may contact you via private message here on the forums so please keep an eye open for a message.
@Gayathri_R
SA
FWIW!! Checking Norton service status page I found this:
https://status.norton.com/incident_history
SA
