Error Code: 2061

[Mohamed_Elgammal]

Issue abstract: I am receiving Error Code: 2061 when trying to sign in

Detailed description: after trying to renew the subscription, and trying to sign in, I am receiving Error Code: 2061 with now way to solve … I searched the net where I found that I have to make sure that there is no other anti virus and no other software error and even after solving it, no good news

Product & version number: 24.10.9535 (build 24.10.9535.880)

OS details: windows 11 Home

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[SoulAsylum]

Try to repair your Norton install, this is where that setting is:

SA

[Mohamed_Elgammal]

I did the repair but with no good result … still same problem and same error code.

[SoulAsylum]

Thanks for the post-back. Use the version 24.xx removal tool below and remove your Norton product.
https://www.norton.com/nortonremover

Once removed, manually remove any folders on drive C:\ that are labeled Avast, Norton, Norton installer and reboot. These are sometimes not removed by the uninstaller.

Next, log into your Norton account, download a fresh installer from there and re-install your product again. You hopefully should NOT get any errors. If you do get a screenshot of it so that we may review it for you. Here is how to get and post screenshots:

How to post screenshots in the NEW forums!

To gather a screen shots users can use the Snipping tool provided by Microsoft. MAC users can capture screenshots using the following method: Take a screenshot on your Mac - Apple Support. Once you have your screenshots available, open the “reply” button in the thread you want to insert the screenshot(s). A popup will appear to allow you to “select” the file you wish to insert. Select a file, its context will appear in message area. [screenshot arrow key to start the insert process] Finish …

If you do not have errors. Live updates should run automatically at least once. If, it does not, manually run it and install whatever updates are available. Reboot when done. After this reboot recheck live updates a second time. If no updates are available you are good to go.

SA

[Mohamed_Elgammal]

I am afraid that I did all the above steps but still the error message

Sorry for that but I am tired from trials

[SoulAsylum]

@Mohamed_Elgammal I will add this thread to the already escalated issue of another user who has a similar issue. Someone Norton may contact you via private message here on the forums so please keep an eye open for a message.

@Gayathri_R

SA

[SoulAsylum]

FWIW!! Checking Norton service status page I found this:

https://status.norton.com/incident_history

SA

[SumitPratapSingh]

Getting highly frustrated ! please help. Not able to login into the Nortan App after installing and it throw Error Code : 2061 again and again
I did everything - install , remove , reinstall by using all R&R tool and other tools / suggestions provided by the Norton. Below is the screenshot also (to my surprise it is not letting any image file into this post)

[bjm]

@SumitPratapSingh

Below is the screenshot also (to my surprise it is not letting any image file into this post)

Please try uploading image to https://postimages.org/
Please try copy Direct link: and paste (space characters to break link) with your message.

for example:

https: //i. postimg. cc/FRDnZ2Zr/png-20065. png

---

or try Preformatted text </> to break link
https://i.postimg.cc/FRDnZ2Zr/png-20065.png

[SoulAsylum]

@SumitPratapSingh Your profile doesn’t show that you have basic privileges on the forums. That is required to be able to post images using the forums built in methods.

Understanding Discourse Trust Levels

SA

[Gzus]

saludos queria saber si pudiste solucionar tu problema yo estoy en las mismas intente todas las opciones y nada sigue dandome el mismo error

**Estamos trabajando para resolver un problema que nos impide completar la solicitud.**
**Vuelve a intentarlo más tarde.**

**(Código de error: 2061)**