Error in installing Norton 360 5.0 on Windows XP

Norton Security | Norton Internet Security
1

Greetings;

 

Ive recently purchased a copy of Norton 360 5.0 and have installed it on two of three machines. In attempting to install it on my current machine, a laptop running Windows XP, I'm encountering an error. I run the installation via the AutoRun software, and after the Initialization, I enter the Product Key. Immediately after that it begins "Collecting Error Logs"  followed by "Compressing Error Logs". Once it reaches 100% the Norton screen prompts me with simply an Error and tells me "An error has been encountered and installtion cannot continue." Then asks if I want to submit the report.

 

I have run the Norton Removal Tool. Are there any temp files hiding on my machine that I could delete to skuo this Error Log step? This machine did run Norton once upon a time.

2

I'm currently running Service Pack 2. And my mistake, Its a terribly hot day, and of course I am running Windows Vista Home Premium on this machine. My other Desktop was on XP. This error is for Vista.

3

Greetings;

 

Ive recently purchased a copy of Norton 360 5.0 and have installed it on two of three machines. In attempting to install it on my current machine, a laptop running Windows XP, I'm encountering an error. I run the installation via the AutoRun software, and after the Initialization, I enter the Product Key. Immediately after that it begins "Collecting Error Logs"  followed by "Compressing Error Logs". Once it reaches 100% the Norton screen prompts me with simply an Error and tells me "An error has been encountered and installtion cannot continue." Then asks if I want to submit the report.

 

I have run the Norton Removal Tool. Are there any temp files hiding on my machine that I could delete to skuo this Error Log step? This machine did run Norton once upon a time.

4

I'll have to leave you to others to help you with the actual error situation.

 

On temp files -- if you open Windows Explorer (the File Manager aka My  Computer) and right mouse click on your drive(s) you an select Propeties an on the General Tab is Disk Clean a Windows utilitiy that cleans up things like temp files etc. After it analyses you can select or deselect on the list what you want it to delete -- that might be a start.