Error "tv_ConfigMgrErr24" reported by Symantec Network filter driver

Norton Security | Norton Internet Security
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1. How do I fix this?  "Symantec Network Security Intermediate Filter Driver, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_SYMIM\0000."

 

2. How do I contact tech support via email?

 

<<edit: subject edited for clarity>>

Message Edited by JerryM on 01-04-2010 08:44 PM
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Hi recrook

 

Welcome to the Norton Users Discussion Forum

 

You can try and contact Norton Tech support from this link. If you are successful, please come back and let us know how you make out. Thanks.

 

http://www.symantec.com/norton/support/dtree.jsp?pvid=

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Can someone please answer question #1 on my post please. I really need question #1 answered.

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What Norton product do you have installed?  What version is it (version information is available under Help & Support > About in the form of ##.##.##.### ; for example 3.0.0.135)?  Was this product an upgrade from an older Norton product?

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I have norton 360 version 3.5.2.11 installed. The norton 360 I have installed is a retail version purchased from Best Buy. My OS is windows 7. I have a Dell XPS M1710 laptop with 2 Gig of memory.

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Hello,

 

I fixed this by opening Device Manager, selecting hidden devices under view and uninstalling the driver and restarting the compuer.