error with new norton AV install

I have a 3 license Norton Anti-Virus, 2 of which are in use.  So i tried to download AV on my new computer, but it wouldn't install because i had MicroSecEss running.  So i stopped the install and removed MSE.  Now my Norton account doesn't show that I have a license available and I download it anyway and get an error message. 

 

I even tried Norton removal tool and then tried again.

 

Now when I go to Norton account I don't see a way to unlicense one of my computers.  But last week I found a different Norton sight where my computers were shown by name and it appeared at that link I was able to unregister it, so another license would be available.  HELP.  I have my new laptop and want to get my antivirus on.