Excluding a Cookie?

Norton Security | Norton Internet Security
1

I recently moved from NIS 2010 to NIS 2011 (what a great upgreade I might add!!) in any event, when 2011 does a scan, amoung other Tracking cookies, it gets a hit on 2 TVGuide cookies, owner @ sdc.tvguide.com and owner@tvguide.com.

 

When it turns it up, it offer no option but to fix, in this case, all 56 tracking cookies or exclude them all. Since I have no idea what the other 54 are and just want to keep the 2 tvguide ones at this time, it sort of leaves me with no good option, I don't want to keep wiping out all my tvguide settings each scan, and I don't want to exclude all it finds not being sure what the others are.

 

When I go to "Exclude" in settings it looks like it wants a folder name, not a specific file name, and the only thing in Excluse right now is the system information folder, no web address like hte tvguide one.

 

I did contact Norton support but it stummped them also, so I thought I would give it a shot here.

 

Attention Required Screen with one of the two cookies I want left alone at the top.

NIS_Insigh_Scr1.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

So my question is, how to I let these two cookies slide and clean off the rest, normally I would not care but I have TVGuide all dialed in to my cable provider, area, type, my channel line up, favorites, and so it take like 10 minutes to put back, not something I want to do each time I do a scan.

 

Thanks for any help, and I did RTFM as well as try Norton support so please don't yell at me too much for asking what to me seems like a dumb question, but for the moment has me stummped. (Well yell all you want if you have the answer :)

 

2

I recently moved from NIS 2010 to NIS 2011 (what a great upgreade I might add!!) in any event, when 2011 does a scan, amoung other Tracking cookies, it gets a hit on 2 TVGuide cookies, owner @ sdc.tvguide.com and owner@tvguide.com.

 

When it turns it up, it offer no option but to fix, in this case, all 56 tracking cookies or exclude them all. Since I have no idea what the other 54 are and just want to keep the 2 tvguide ones at this time, it sort of leaves me with no good option, I don't want to keep wiping out all my tvguide settings each scan, and I don't want to exclude all it finds not being sure what the others are.

 

When I go to "Exclude" in settings it looks like it wants a folder name, not a specific file name, and the only thing in Excluse right now is the system information folder, no web address like hte tvguide one.

 

I did contact Norton support but it stummped them also, so I thought I would give it a shot here.

 

Attention Required Screen with one of the two cookies I want left alone at the top.

NIS_Insigh_Scr1.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

So my question is, how to I let these two cookies slide and clean off the rest, normally I would not care but I have TVGuide all dialed in to my cable provider, area, type, my channel line up, favorites, and so it take like 10 minutes to put back, not something I want to do each time I do a scan.

 

Thanks for any help, and I did RTFM as well as try Norton support so please don't yell at me too much for asking what to me seems like a dumb question, but for the moment has me stummped. (Well yell all you want if you have the answer :)

 

3

Hello wildbill47

 

Welcome to the Norton Community Forum

 

Can you exclude those 2 cookies via your browsers that you use and put them on a safe list in your browser?

4

I have *.tvguide.com excluded in my browser IE8 so it does not block them or yell about them. Norton just happens to pick them up now for some reason. I have always let Norton just wipe out when it does not like in cookies, but like the advantages they tend to offer knowing the evil ones will get smacked by Norton in short order, so I don't block all cookies. I have a number of them excluded in the browser, Norton at this time is not hitting any of those, well except for tvguide. TVGuide says they are not tracking anything except on their site and keeping my preferences.

 

I just hate to tell Norton to ingore the rest of them even if they are low risk.

 

Perhaps another question, take it from another direction, do you know why Norton groups them together, are all 56 cookies related to tvguide in some way that it thinks they are linked, so it groups them as one threat with 56 items? 

 

Thanks for the welcome.

5

Perhaps I will try that route again if all else fails, thanks. I have done it that way before but at the time it was a real pain, either broken sites and/or tons of is it ok pop-ups. Until the tvguide cookies ended up on the evil list, the process was working well. What I like about Norton is knowing what is a tracking cookie and what is not so it leaves benign cookies alone.

 

So I was kind of hoping for that exclusion list in the security software which a trust a lot more than the browser.

6
wildbill47 wrote:

, are all 56 cookies related to tvguide in some way that it thinks they are linked, so it groups them as one threat with 56 items? 

 

Thanks for the welcome.

NO I think that Norton just group all "cookies" together... Wanna cookie? :smileywink:

7

Thanks and LOL, yes I want a cookie, actually two cookies, please sir :smileyvery-happy:

8

HI wildbill47,

 

Welcome to the Norton Community. Individual tracking cookies cannot be configured to ignore as others have said, it is an all or nothing proposition.

 

I would sugest that you post your idea in the Norton Ideas Forum for consideration by Symantec.

 

Best wishes.

Allen

9

Also you could always recreate the cookie by setting your peference again.  I always clear cookie at the end of the day and recreate it the next.

10

Thanks, will do.

11

Yup, that is what I had been doing since the upgrade.

12

Hello wildbill47

 

What would happen if you added that TV Guide site to your favorites? It may leave the cookies alone that are listed in your favorites list???  Would it keep if you could add those cookies to a separate folder?

13

Thanks for the ideas, I found a work around, a combo of ideas here sparked an easy answer that did not hit me at first.

 

I let NIS wipe out all of the tracking cookies with nothing else running, then fired up TVGuide, set all of my preferences, reran the scan, this time it found only 2 tracking cookies, the 2 from TVGuide and I said Exclude.

 

I then changed a few things at TVGuide to ensure the cookie got updated and ran the scan again, clean scan.

 

So it appears the way to exclude specific cookies is to clean all cookies, go to the place that has a cookie you want excluded from future scans, re-establish it there, rescan, and instead of fixing, just exclude.

 

Thanks all for the hints / brainstorming, problem solved.

14

This is a two step process. 

 

First have NIS ask you to delete cookie

NIS2011 -> Settings -> Computer

Set Track cookies to "Ask Me"

2010-10-30 13h47_49.png

 

Now run a full scan.

 

When done all cookies will be reported as errors.  Review the errors, click on the hyperlink for cookies, scroll down to the cookies you want to exclude, select "exclude" from the pull down.  

 

These steps are approximate as the screens are not available to me at this time.

 

Once you have excluded the cookies you want to exclude, delete the rest and then turn back on Tracking Cookies Scan.