I have had to reload my computer and now the reloaded Norton 360 does not see my external hard-drive. it says
Backups on external drives
No other backups detected
Click to refresh.
problem is the click to refresh does not work.
I can see the external drive and check what is on it
Hello John. Are you following the guide from the link below? On the external drive, do you see the file Arestore.exe?
SA
Hi. I can see ARestore Application
Hello again. On the external drive run ARestore.exe and follow prompts.
SA
Thank you for the information.
How do I set my Norton to complete new back ups on my external drive and not to the Cloud?
If you can help I would be grateful.
Yes I do
How do I get my newest updated version of Norton to complete another backup on my external drive and not to the Cloud? It doesn’t recognize or find my existing backup file on my external drive
Hello @RobertF_Hinton
Norton 360 v24.x?
fwiw ~ users report …Norton 360 v24.x has “backup” issues.
Caveat: I’m v22.x
Hello Robert
How do I get v22.x?
Well, I’m still v22.x because I’m not one of the chosen…yet.
Maybe, you can still pull v22.x from your Norton account…but, since you’re v24.x…after awhile you’ll probably get v24.x…again.
~ regarding “backup” issues…I’ve just heard some user reports. I’ve not touched v24.x…at this time.
I imagine Norton is working on known issues.
That was extremely helpful, thanks! Do you know if there is a newer version of ARestore that is more friendly (ie., allows searching for filenames, displays non-truncated path and filename, allows column and window resizing etc.)? I ended up restoring 87000+ files to make it easier to find what I wanted using file explorer.
Hi
When I try to open ARbackup i get the msg “No backup files was found. Open Norton Security with Backup”. When I click this link i get “Norton Security with backup is not installed on this computer. More info on Norton-360-delux”. I have a subscription 360 Premium.