Dell Inspiron 13 7373, Windows 10 up to date
Every since new, my Dell laptop has successfully offered facial recognition signin at boot time. Today I did my first major Norton update, and now the computer won't allow this any more. It says it can't find the camera and requires me to use PIN or password.
I have tested the camera in Windows applications and have reviewed the camera settings in Windows. Are there deeper settings somewhere that Norton update might have reset?
Please let us know what you find.
Thanks for the suggestion. I checked the Safe Cam settings, and it was shown as off. I turned it on and checked to see which apps it applied to, and none was listed. Then I turned it back off and went to Norton support.
We spent about an hour in a remote control session. He tweaked a bunch of settings to no avail. His conclusion is that Norton isn't doing anything to get in the way. My concern is that the facial recognition thing happens much earlier in the startup process than when Norton starts to run. So clearly Norton isn't actively doing anything at startup time, but whatever it might have done when it got updated is still there and untouchable by Norton till Norton gets back into action.
This was a new problem to him, so it is possible that it's not related to Norton. But the coincidence is notable.
Time to see if I can dig deeper into Windows settings to find something in there. Nothing showed up on my first attempts.
Sounds like the new Safe Cam feature is at work here. See this Norton KB article on how to setup and control this new feature.
https://support.norton.com/sp/en/us/home/current/solutions/v126148153