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Issue abstract:
Detailed description: trying to install the edge browser extension. It failed several times, also tried in Brave browser same result. This was done using the app on a phone as I am a serial user of the software. The first 2 stages of recognition were OK, but at step 3 it failed.
I followed the instructions that came with the error. This was to sign in using my email and password. I eventually managed this. However, when I managed to access the vault it contained only One password - the one I had just used. My app (on phone) still contains 152 passwords.
Online chat support attempted to help but didnât seem to believe that my phone app did not show the email address I used to set up the vault. After about an hour of back and forth I decided to give up. At present I still have a disparity in the number of password stored between the 2 vaults. The tech support guys thought I might have 2 accounts but I donât think so.
My one thought is that I was using password manager before I subscribed to Norton 360.
Has anyone come across this problem before ? Is there a solution ?
oh yes - I do have a back up to restore my password to the vault, but this should not be necessary.
Thinking about moving on.
Product & version number: Password manager - latest update installed
OS details: Windows 10.
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Does Norton Password Manager on phone use same email address as your Norton account?
So, you can access a vault with one item and a vault with 152 items using the same Norton account credentials and same vault password?
Can you install and setup Norton Password Manager on Windows - Edge browser?
Can you access your Norton Password Manager vault on Windows - Edge browser?
Install Norton Password ManagerâŚcallâŚhttps://search.norton.com/protectâŚfrom browserâŚscroll down to Norton Password Manager â Install.
Well it is working in Edge. There is still a problem with the difference in the number of logins.
Also nobody explained why the QR code route did not work as this was what I think caused the problem. Have been put off using the software a little. A pity as it has worked well on my mobile device.
Also think problem of adding Norton 360 after using password manager for a while played a part. I remember having to get tech support to merge the 2 apps at the time.
AI Mode
To access your Norton Password Manager vault with a QR code, you must first enable the âPasswordless Vault Unlockâ feature. This uses the Norton mobile app to approve sign-in requests on your desktop via a push notification, which is a modern, more secure alternative to a QR code.
Before you begin
Install the mobile app: Ensure you have the Norton Password Manager app (version 6.2.2 or later) on your iOS or Android device.
Install the browser extension: Install the Norton Password Manager browser extension (version 6.3 or later) on your desktop browser.
Unlock your vault: Sign in and unlock your vault with your master password on both your mobile app and browser extension.
Set up Passwordless Vault Unlock
On your mobile device:
Open the Norton Password Manager app and tap the Menu icon.
Go to Settings. Under âVault Unlock,â tap Enable passwordless vault unlock from this device.
Tap Got it to confirm. Your mobile device is now registered.
On your desktop browser:
Click the Norton Password Manager extension icon.
Follow the on-screen prompts to set up the Passwordless Vault Unlock feature.
Select your registered mobile device from the dropdown menu and click Turn on. You can also check the box for âAlways perform passwordless vault unlock on browser startupâ.
Click Done to complete the setup.
Access your vault with a push notification
After setup, you can use the feature to unlock your vault without typing your password:
Exit and relaunch your desktop browser.
A push notification will automatically be sent to your mobile device.
Tap Approve on the notification on your phone.
Your vault will automatically unlock in your desktop browser.
Note: Some results may mention a QR code in relation to setting up Two-Factor Authentication (2FA) for your Norton account. This is a different process for account security and does not unlock your password vault directly.
You can only have one mobile device registered at a time to approve a Passwordless Vault Unlock request for your Norton account on a computer. This restriction applies per Norton account and per desktop browser.
If you have multiple mobile devices and wish to use a different one, you must first change the registered device:
Open your browser and launch the Norton Password Manager extension.
Go to the Settings section.
Find Passwordless Vault Unlock and click Edit.
In the next screen, click Change Device.
Select your new mobile device from the list and click Turn On.
This will make your new phone the sole device that can authorize desktop vault unlocks.
and by website app you mean Windows - Edge - Norton Password Manager browser extension?
Help me understandâŚoriginally, where was the vault with one item and where was the vault with 152 items?
And you were accessing the vault with one item and the vault with 152 items using the same Norton account and the same vault password?
Okay â
one item vault on your PC & the Norton website
152 item vault on your mobile phone
And you were accessing your vault with one item and your vault with 152 items using the same Norton account and the same vault password? Interesting scenarioâŚ
Thanks
Iâve never used QR code to install Norton Password Manager extension on my PCs browsers nor Norton Password Manager app on my Android devices.
Caveat: Norton Password Manager is not my daily rider. I do not use Passwordless vault unlock. I do not use Norton account 2FA.
I just tested on my Samsung A15 on Android 16 with Norton Password Manager, NPM, ver 8.8.5.3772. I created a new login on the phone and was monitoring on my laptop. Within seconds of creating the new login, it appeared on the laptop.
I then went the other way and created a new login on the laptop and it showed up immediately on the phone.
Your delayed sync may have had something to do with Nortonâs servers for NPM. And when you checked again, you did have the sync, it might indicate that Norton fixed whatever was going on in the background.
The tech guys I chatted online with made no suggestions other than to see what e-mail address I was logged in with on both devices. I suspect a âbigâ problem as there was about 4 hours before I uploaded my backup. Not sure it was just a sync issue. Anyway I have decided to try an alternative password manager was not re-assured by the tech support.
Might move away from Norton despite being with them for a while. Sick of continued adverts to add more products to keep my PC âcleanâ. Must say the VPN and anti-virus are still good.
Above you mentioned a QR code. Where in this process did you encounter the QR code. I could not find a QR code anywhere when I uninstalled and reinstalled the NPM app on my Android phone.
The QR code appears on the Pc screen when you are installing the browser extension. You are given an option if you already have the app on your phone, if you select this it asks you to scan the QR code - this authorises the installation. Only in my case it did not !
