Our website dohaupvc[.]com is incorrectly flagged as Warning by Norton SafeWeb. This is a legitimate ecommerce business selling UPVC products in Doha, Qatar.
We have already submitted a dispute but no change.
Verified clean by
Google Safe Browsing : Safe
Sucuri: No Malware Found
Google search Console: Safe
Forcepoint: Business & Economy
Kindly review and remove the warning as soon as possible.
This is critically affecting our business operations. Multiple users are unable to access our legitimate ecommerce website due to this false positive. We have already submitted false positive reports. Kindly escalate this matter for urgent review.
Submit a file or URL to Norton for review
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact official Norton Support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
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Submission Portal: Norton Submission Portal. This system is used for tracking false positive reports.
Site Ownership: Ensure you have officially “claimed” your website within the Safe Web portal. Verified owners generally have access to a dashboard where they can see the status of their site and any pending disputes without relying solely on email notifications.
48 hours: Community suggests waiting 48 business hours. If the status of your site has not changed on the Safe Web public lookup after this time, it likely means the dispute is still in the queue or was not processed.
Norton Support: If you haven’t received an email or a status change after 48 hours, contact official Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have received no email notification or status update.” This often prompts support to escalate the ticket manually.
https://dohaupvc.com/
Thank you for checking our website. We have already submitted the dispute via Norton Submission Portal and our site ownership is also verified on SafeWeb.
The flagged threat name is: URL: Block [Fake T]
These are legitimate PHP backend files for our internal ITSM notification and reminder system. They are not malware or fake content.
Kindly advise what are the next steps to resolve this issue.
Yes, we have already submitted the dispute via Norton Submission Portal. We posted here because we received no response or status change after submitting.
Hello @anasriaz71991
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact official Norton Support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
https://dohaupvc.com/
fwiw ~ ChatGPT (Norton app)
Legitimate business sites—especially:
often look identical (structurally) to scam shops
The automated system can’t easily verify things like:
So it defaults to pattern recognition instead of verification
Yes—your site is being treated as:
“a product-selling business website that might be fake”
—not as malware.
That’s why you got:
URL:Block [FakeT]
Most flags—especially things like FakeT—come from:
These systems evaluate:
If the score crosses a threshold, the system can:
No human review required at this stage.
Norton intentionally leans toward:
False positives over missed threats
So yes—detections can be published based purely on algorithmic confidence, even if:
That’s exactly how labels like FakeT are typically generated.
Manual review usually only happens when:
Until then:
The automated verdict stands as-is
Given:
This fits the classic pattern:
Automated heuristic flag → published block → awaiting manual correction
“High probability based on patterns—not verified threat.”
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AI sourced content may make mistakes
https://dohaupvc.com/
Hello @anasriaz71991
fwiw ~ I’m trying to escalate via Norton Social Support
Thank you so much BJM for your help and support throughout this process. The site is now showing as Safe on Norton SafeWeb. Really appreciate your assistance!
Hi BJM, hope you are doing well.
Unfortunately dohaupvc[.]com has been flagged again by Norton SafeWeb with Warning status after being marked Safe yesterday.
We have already resubmitted the false positive dispute via the submission portal. The site is still clean — verified by Google Safe Browsing, Sucuri and all other security vendors.
Kindly assist again. Your help is much appreciated.
Thank you
Our subdomain loyalty[.]dohaupvc[.]com is also flagged as URL:FakeShop. Kindly review this as well.
Hello @anasriaz71991
Please clear browser cache – post screenshot “Warning” / “URL:FakeShop”
~ my side – Safe Web portal/extension report Safe
https://dohaupvc.com/
https://loyalty.dohaupvc.com/
Hi, BJM Thanks for replying..
The website is showing safe online but when we login the site its giving an error. On our network its working on some PC and on some PC its not working. what would be the issue.Kindly help to resolve this issue.
Hello @anasriaz71991
Please run Norton LiveUpdate + Restart (not Shut down) machine/s
https://loyalty.dohaupvc.com/login
Norton Private Browser
Caveat: I don’t have login credentials…to test
Hello @anasriaz71991
Care to share your progress
