False Positive - Escalation Request for matonic.pt

[Liliana_Caetano]

Hi Norton Community / Moderators,

I manage the web infrastructure for matonic.pt, which is currently being flagged by Norton Safe Web as a potentially unsafe domain.

I am requesting an urgent manual review of this classification, as we are absolutely certain this is a false positive. We have already submitted two re-evaluation requests through the standard Norton Safe Web portal over the past few days, but the domain remains blocked, directly impacting our legitimate B2B operations.

Please note the following:

• A comprehensive technical audit was performed on our end.

• The server is clean: there is no malware, malicious code, phishing elements, or suspicious outbound links.

• The SSL certificate is fully valid, and HTTPS traffic is correctly enforced.

Could a moderator kindly escalate this to the Safe Web team to clear the domain manually?

Thank you in advance for your prompt assistance.

[bjm]

Note: after submitting dispute and waiting 48 business hours with no change.
Contact official Norton Support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.

Norton Submission Portal is used for submitting false positive reports.
Verified site owners generally have access to a dashboard where they can see the status of their site and any pending disputes.
If the status of your site has not changed – on the Safe Web public lookup – after 48 business hours – contact official Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have not received a status update.” This often prompts support to escalate the ticket manually.

Norton Submission Portal does not send automated confirmation or status update emails, even when an email address is provided.
If the review determines the detection was indeed a false positive, Norton typically releases updated definitions to address it within 48 hours without specifically notifying the submitter.

[bjm]

https://matonic.pt

Threat name: URL:Blacklist
URL: matonic.pt
Detected by: Web Shield | URL scanning
Alert ID: 8f5723a9ac6a

[bjm]

https://matonic.pt

[Selvakumar.S]

Hi @Liliana_Caetano

Thank You for reporting the issue on Norton Community. The reported url is now resolved as False Positive. Could you please check now?

Thanks !

[bjm]

https://matonic.pt