False Positive for CamperFAQs.com, No Responses to Disputes

[user13570]

Issue abstract:
Norton Safe Web is showing a warning for my website, Camperfaqs dot com, but no specific issue has been provided.

Alert ID:
N/A. I do not see an Alert ID on the Norton Safe Web page.

Product & version number:
Norton Safe Web website rating / Norton Safe Web online lookup

OS details:
N/A. This is not a local device issue. The warning appears on Norton Safe Web’s public website rating page.

What is the error message you are seeing?

Norton Safe Web is currently showing a Warning rating for my website:

camperfaqs dot com

I own and operate the site. It is a legitimate RV and camping information website with articles, campground resources, and RV-related guides.

I have already submitted disputes through the Norton Safe Web process twice, but I have not received a response or any details about what is being flagged.

I also contacted my web host and asked them to run a malware scan on the site. They did not find any malware.

I have checked the domain with other tools as well:

Google Safe Browsing: No unsafe content found.
Sucuri SiteCheck: No malware detected.
Sucuri SiteCheck: No injected spam detected.
Sucuri SiteCheck: No defacements detected.
Sucuri blacklist checks: Domain shows clean by Google Safe Browsing, McAfee, Sucuri Labs, ESET, PhishTank, Yandex, and Opera.

I’m not aware of any malware, phishing pages, deceptive downloads, spam content, suspicious redirects, or injected content on the site.

If Norton has identified a specific URL, file, redirect, script, or security issue, I would appreciate those details so I can review and fix anything necessary.

Desired outcome:
Manual review of camperfaqs dot com, details on the specific issue if one exists, and removal of the warning.

If you have any supporting screenshots, please add them:

[bjm]

• Norton Submission Portal is used for submitting false positive reports.
• Verified site owners generally have access to a dashboard where they can see the status of their site and any pending disputes.
• If the status of your site has not changed – on the Safe Web public lookup – after 48 business hours – contact official Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have not received a status update.” This often prompts support to escalate the ticket manually.

• Norton Submission Portal does not send automated confirmation or status update emails, even when an email address is provided.
  If the review determines the detection was indeed a false positive, Norton typically releases updated definitions to address it within 48 hours without specifically notifying the submitter.

Submitting through the official portal at submissions.norton.com evaluates only the specific URL path you type into the box. It will not trigger a domain-wide rescan.
Domain-wide rescan request can only be triggered by the site owner who has verified their site.

False detection reported through a “Threat Secured” notification popup is strictly path-specific.

By forcing owners to go through the Norton Safe Web Owner Portal and place a cryptographic meta tag into the website’s HTML, Norton filters out general traffic noise. This verification ensures that a real human analyst or a resource-heavy, top-to-bottom structural recursive domain crawl (/*) is only deployed for authenticated administrators who legally control the domain platform.

A public guest submission is simply an automated single-point string fix. Only a verified site owner filing an official site dispute can break through that automation to clear an entire domain tree.

• Unverified Public Submissions resolve symptoms (individual web links).
• Verified Owner Site Disputes resolve the root cause (the entire domain-wide wildcard status).

[bjm]

https://camperfaqs.com/

Threat name: URL:Blacklist
URL: camperfaqs.com
Detected by: Web Shield | URL scanning
Alert ID: e2dcc89d1024
Alert ID: f3c9c38c9821

60899edf6ea5/2026-07-07T18:33:00.283Z
85294f532492/2026-07-07T18:56:01.911Z

60899edf6ea5/2026-07-07T18:33:00.283Z
85294f532492/2026-07-07T18:56:01.911Z

[bjm]

https://camperfaqs.com/

https://www.virustotal.com/

https://sitecheck.sucuri.net/

[Selvakumar.S]

Hi @user13570

Thank You for reporting the issue on Norton Community. The reported url is now resolved as False Positive. Could you please check now?

Thanks !

[bjm]

https://camperfaqs.com/

[user13570]

It shows as safe! I appreciate your help!