I am writing to request a review and removal of a false positive detection flagging our website public.packages.golf as unsafe.
About the website: public.packages.golf is the booking and reservation platform for five legitimate golf vacation brands operating in British Columbia, Canada:
BC Golf Safaris
Golf Vancouver Island
Golf in British Columbia
Worldwide Golf Safaris
Columbia Valley Golf Trail
The platform allows customers to view itineraries and golf vacation packages, and complete secure bookings with credit card payments processed through Braintree (a PayPal company).
We believe the flagging is a false positive. The site has no malicious content, no unauthorized scripts, and no phishing elements. It is a legitimate e-commerce platform serving real customers booking for golf vacations.
I kindly request that you re-scan the URL and remove the false positive detection at your earliest convenience.
Additional information: I already have a verified ownership of the website by uploading the Norton generated html and has been submitting multiple disputes for the past 3 weeks already but so far nothing is changing regarding the status of the website. There is no communication from Norton about what should I do, this has been affecting the business’ reputation and I dont know what should I do for Norton to remove the blocking of this website
Welcome to the Norton user-to-user support community !
The current Norton rating of your site is indeed at Warning status. Norton Safe Web identifies security issues : Safeweb.
It appears that your site has been identified as “phishing” by a number of security tools : VirusTotal
Also I invite you to have your site checked and cleaned by an administrator. I also invite you to change passwords and strengthen the level of security of these passwords linked to your site.
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact official Norton Support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
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Submission Portal:Norton Submission Portal. This system is used for tracking false positive reports. Site Ownership: Ensure you have officially “claimed” your website within the Safe Web portal. Verified owners generally have access to a dashboard where they can see the status of their site and any pending disputes without relying solely on email notifications. 48 hours: Community suggests waiting 48 business hours. If the status of your site has not changed on the Safe Web public lookup after this time, it likely means the dispute is still in the queue or was not processed. Norton Support: If you haven’t received an email or a status change after 48 hours, contact official Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have received no email notification or status update.” This often prompts support to escalate the ticket manually.
