Hi,
my name is Adi. I work for iLivid (http://www.ilivid.com/) as a member of the Reputation and Compliance Team.
Our product offers customers the very best way to download videos from popular online video and file hosting sites all across the internet.
A scan of our product on your software revealed one of our files have been marked by you - This is the file:
http:// download.ilivid.com/ iLividSetup.exe
Can you please explain how our file ended up with this detection?
Our reputation is extremely important to us, as is the confidence of our users in our product. Every time a file of ours ends up on such a list it impacts our product.
i tried by e-mail to reach you but got a response that the detection will stay still. we wish to know what we can do to change that or what are the problems that brought you to block our product. we are willing to make the necessary changes to approve our products and delete the detection and blocking.
We would like to have our file deleted from your lists. Please respond as soon as possible so we can discuss the matter.
Thank you for your cooperation,
Adi
Reputation and Compliance Team
iLivid