I operate a site that has been persistently flagged as Warning by SafeWeb, even though it is not malicious. It is an ordinary e-commerce website on Shopify. I have submitted multiple requests for review and have gone through the domain ownership process with Norton. I have not received any feedback about my site, and the automated analysis keeps returning the same incorrect result. This is causing me quite a bit of financial and reputational harm and I don’t know what to do to reach a human being at Norton who can resolve this.
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Note: after submitting dispute and waiting 48 business hours with no change.
Contact official Norton Support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
Norton Submission Portal is used for submitting false positive reports.
Verified site owners generally have access to a dashboard where they can see the status of their site and any pending disputes.
If the status of your site has not changed – on the Safe Web public lookup – after 48 business hours – contact official Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have not received a status update.” This often prompts support to escalate the ticket manually.
Hello @meyer-devices
Care to share your website domain name (space name/address to break link).
https://meyer-devices.com/
Hello @meyer-devices
Hello @bjm.
Thanks for your reply. It looks as though my attempts to get through to Norton have finally succeeded. I appreciate your support, thanks!