Hello,
We are experiencing a false positive detection with Norton 360.
The URL mybdi .biodiagnostics.net is a client login page and is rated as safe on the Norton Safe Web website.
However, the endpoint product is still blocking it with a “Detected by Safe Web” phishing warning.
A false positive report was submitted, but the block remains in place.
This is impacting our clients’ ability to access the login page.
Hello @SCza
~~ is this the address?
https://mybdi.biodiagnostics.net/LoginForm.aspx
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Submit a file or URL to Norton for review here
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
Contact Chat Support and Norton Phone Number (related notes here)
Hi @bjm Yes, that is the correct address.
Submit a file or URL to Norton for review here
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
Contact Chat Support and Norton Phone Number (related notes here)
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https://sitecheck.sucuri.net/results/https/mybdi.biodiagnostics.net
https://labs.sucuri.net/signatures/sitecheck/warning-connection/timeout/
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https://sitecheck.sucuri.net/results/https/mybdi.biodiagnostics.net/LoginForm.aspx
https://labs.sucuri.net/signatures/sitecheck/warning-connection/timeout/
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https://www.virustotal.com/
Hi @SCza
The False Positive issue that is reported should be resolved now. Have a great day !
Thanks!
