False positive

[enjoyx]

My website has been flagged by Norton Safe Web, and I submitted a report requesting a review.
However, the response I received stated that the site’s status would not be changed, without providing any explanation or details. (my site enjoyx )

There is no breakdown of the issue, no specific findings, and no further steps I can take.
At this point, I feel completely stuck with no way to move forward.

I would appreciate guidance from a specialist or anyone who can clarify what exactly triggered the warning and how I can resolve it.

[bjm]

@enjoyx

My website has been flagged by Norton Safe Web, and I submitted a report requesting a review.
However, the response I received stated that the site’s status would not be changed, without providing any explanation or details. (my site enjoyx )
There is no breakdown of the issue, no specific findings, and no further steps I can take.
At this point, I feel completely stuck with no way to move forward.
I would appreciate guidance from a specialist or anyone who can clarify what exactly triggered the warning and how I can resolve it.

Hello @enjoyx
Norton Community is primarily user to user product help.
You’ll likely need to contact Norton support.

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https://enjoyx.com/

https://safeweb.norton.com/
Dispute is already in progress.

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4b0ff22b0cfb/2025-12-22T16:20:39.925Z

We received your submission and we will review it within the next 48 business hours. We will update our detection database once the result of the technical analysis is ready.

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Submit a file or URL to Norton for review here

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Note: after submitting dispute and waiting 48 business hours with no change.
Please contact Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.

Contact Chat Support and Norton Phone Number (related notes here)

[bjm]

https://enjoyx.com/

https://sitecheck.sucuri.net/results/https/enjoyx.com

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https://www.sslshopper.com/ssl-checker.html#hostname=https://enjoyx.com/

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https://www.virustotal.com/gui/home/upload

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https://www.ssltrust.com/ssl-tools/website-security-check?domain=enjoyx.com&ssl=true

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https://urlscan.io/result/019b4715-ec5b-73c5-92de-d1bf0cb6efff/#summary

[bjm]

https://enjoyx.com/
https://safeweb.norton.com/

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Norton Private Browser

Alert ID: 8ecb6e5dc004

We received your submission and we will review it within the next 48 business hours. We will update our detection database once the result of the technical analysis is ready.

[enjoyx]

Thanks for your help!

[bjm]

@enjoyx

My website has been flagged by Norton Safe Web, and I submitted a report requesting a review.
However, the response I received stated that the site’s status would not be changed, without providing any explanation or details.

@bjm

We received your submission and we will review it within the next 48 business hours. We will update our detection database once the result of the technical analysis is ready.

Hello @enjoyx
Your website is not detected by Norton…at this time…on my side.