FBI virus MoneyPak Green Dot

Norton Security | Norton Internet Security
1

I accidentally responded to my own first inquiry.  Loser!  I thought I was just providing more information.

 

My situation:  My laptop was just infected with this FBI MoneyPak virus.  the computer is 64 bit with no flash drive.  The computer runs in safe mode with networking and the FBI screen does not come up.

 

Thanks. 

2

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.


Safe Mode with Networking

 

Download OTL http://www.bleepingcomputer.com/download/otl/

 

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

 

Press the 

 

 

An OTL.txt  and extras.txt will be created. To attach back in a post

 

Quads

3

I'm getting a message saying "OTL cannot be run from a temporary folder.  Please download it to your desktop or other suitable location."  I don't know how to make it download to my desktop.  It didn't ask me where to download it in the first place.

4

OK, fiind where it downloaded  (OTL.exe) and just transfer it to your desktop, or get OTL.exe right click it, choose copy, and on the desktop right click the desktop and choose paste.

 

Quads