File Insight Error: File too Large

I downloaded "android-studio-2023.1.1.26-windows.exe" and Norton 360 scanned it. When I tried to use File Insight, I get the following error;

"android-studio-2023.1.1.26-windows.exe is to large to be displayed in File Insight"

Normally, File Insight just give statistics on user and how safe it is.

Now to fix problem and how to get if it is safe?

I was able to download a few files including Android Studio but tried a 3GB file and received the error.

The error occurred after scanning for me.

I was able to replicate the issue if I right-clicked the file and selected File Insight before it was done scanning.  After the file was fully scanned it then displayed correctly.

Norton Official Support via chat.

I asked via chat.  
Does File Insight &or Download Insight have a file size limit?  Will File Insight &or Download Insight ever report File Too Large?

I am really sorry but I don't have a definitive answer to this question.

Interesting that Norton Official Support - facebook.com/Norton - 
advised me that... "yes, there is a file limit for file insight 1 GB" 

RedDog2:
It's interesting that both of my download form Firefox and Edge are the same size, 1.084790GB.


maybe, my checksum tool reports what file Properties reports

https://www.appsvoid.com/products/md5-checksum-tool/

 

Interesting that your works with Firefox. I am running

Edition    Windows 11 Pro
Version    22H2
Installed on    ‎6/‎11/‎2023
OS build    22621.2861
Serial number   
Experience    Windows Feature Experience Pack 1000.22681.1000.0

Norton 360 Version: 22.23.10.10

Both my checksum are the same as all above

File Thumbprint - SHA: 0a33a3d65c24df4d637ea929eed4d562743e96852aac55376f43051b1a39804e
File Thumbprint - MD5: efad5e32ff5b7853afebb80ef007b9c5

It's interesting that both of my download form Firefox and Edge are the same size, 1.084790GB.

I don't think any more needs to be done except to know Norton has a problem with Firefox downloads.

 

as test: download from Firefox

https://developer.android.com/studio

Filename: android-studio-2023.1.1.26-windows.exe
Full Path: c:\Users\user\Desktop\android-studio-2023.1.1.26-windows.exe

Developers 
Google LLC

Version 
Not Available

Identified 
12/16/2023

Many Users
Thousands of users in the Norton Community have used this file.

New
This file was released 15 days  ago.

Trusted
Norton has given this file a trusted rating.

https: //r1---sn-ab5sznzs.gvt1.com/edgedl/android/studio/install/2023.1.1.26/android-studio-2023.1.1.26-windows.exe?mh=Mo&pl=34&shardbypass=sd&redirect_counter=1&rm=sn-jvhj5nu-2iae7e&req_id=93d440d63270d2f4&cms_redirect=yes&ipbypass=yes&mip=2601:44:1:b330:9cc6:a037:b3a2:35b6&mm=42&mn=sn-ab5sznzs&ms=onc&mt=1702749180&mv=m&mvi=1&smhost=r2---sn-ab5sznz6.gvt1.com
Downloaded File  from gvt1.com

android-studio-2023.1.1.26-windows.exe

File Thumbprint - SHA:
0a33a3d65c24df4d637ea929eed4d562743e96852aac55376f43051b1a39804e
File Thumbprint - MD5:
efad5e32ff5b7853afebb80ef007b9c5


File: android-studio-2023.1.1.26-windows.exe
File size: 1.03 GB (1,110,823,976 bytes)
MD5 checksum: EFAD5E32FF5B7853AFEBB80EF007B9C5
SHA256 checksum: 0A33A3D65C24DF4D637EA929EED4D562743E96852AAC55376F43051B1A39804E
Date/Time: 12/16/2023 

RedDog2:

Tried restarting computer, that did not fix the problem, same error

Tried shutting computer and restarting, that did not fix the problem, same error

Used Edge to download "android-studio-2023.1.1.26-windows.exe" from Download Android Studio & App Tools - Android Developers which is  the same site I originally downloaded from using Firefox. 

Norton 360 scan worked, File Insight worked and the file is over 1GB, 1.084790GB.

I moved the Firefox downloaded  "android-studio-2023.1.1.26-windows.exe" from my download folder to a archive folder with no problem. But when I tried to move the Edge download form my download folder, I got a warning that the file could not be moved, "The file android-studio-2023.1.1.26-windows.exe has properties that can't be copied to the new location"

Any comment?

Hmm...looks like we're downloading the same file, from the same source.
Does your File Insight report same checksum?
File: android-studio-2023.1.1.26-windows.exe
MD5 checksum: EFAD5E32FF5B7853AFEBB80EF007B9C5
SHA256 checksum: 0A33A3D65C24DF4D637EA929EED4D562743E96852AAC55376F43051B1A39804E

I save downloads to Desktop. 
I did not try download from Firefox.   

Do you want me to try download from Firefox. 
As I recall Firefox download manager splits file into parts and then reassembles the parts.   

Tried restarting computer, that did not fix the problem, same error

Tried shutting computer and restarting, that did not fix the problem, same error

Used Edge to download "android-studio-2023.1.1.26-windows.exe" from Download Android Studio & App Tools - Android Developers which is  the same site I originally downloaded from using Firefox. 

Norton 360 scan worked, File Insight worked and the file is over 1GB, 1.084790GB.

I moved the Firefox downloaded  "android-studio-2023.1.1.26-windows.exe" from my download folder to a archive folder with no problem. But when I tried to move the Edge download form my download folder, I got a warning that the file could not be moved, "The file android-studio-2023.1.1.26-windows.exe has properties that can't be copied to the new location"

Any comment?

 

as test: pulled download, again

https://developer.android.com/studio


 @RedDog2
Maybe, my android-studio-2023.1.1.26-windows.exe is not your android-studio-2023.1.1.26-windows.exe

File: android-studio-2023.1.1.26-windows (1).exe
File size: 1.03 GB (1,110,823,976 bytes)
MD5 checksum: EFAD5E32FF5B7853AFEBB80EF007B9C5
SHA256 checksum: 0A33A3D65C24DF4D637EA929EED4D562743E96852AAC55376F43051B1A39804E
Date/Time: 12/16/2023 

fwiw ~ facebook.com/Norton 

I would like to inform you that yes there is a file limit for file insight 1GB. - 

File Insight reports File Too Large against file size > 1 GB 

Please do not worry. In this case I request you to kindly, contact our main support team at https://www.norton.com/chat or at: 18007456061 or 18007456034 as our technical team would be able to take the remote access of your device only if required and resolve the issue for you. 

I tried to share/explain that my Norton 360 Download Insight &or File Insight reports against file size > 1 GB.  
My Norton 360 did not get the memo to report File Too Large against file size > 1 GB. 

RedDog2:

I downloaded "android-studio-2023.1.1.26-windows.exe" and Norton 360 scanned it. When I tried to use File Insight, I get the following error;

"android-studio-2023.1.1.26-windows.exe is to large to be displayed in File Insight"

Normally, File Insight just give statistics on user and how safe it is.

Now to fix problem and how to get if it is safe?

head scratch -
my boiler plate response:

Please run Norton LiveUpdate + Restart (not Shut down) machine.
Please try download, again.  
Please post progress. 

Edit: Please run File Insight against another executable file...as test. 

RedDog2:

I downloaded "android-studio-2023.1.1.26-windows.exe" and Norton 360 scanned it. When I tried to use File Insight, I get the following error;

"android-studio-2023.1.1.26-windows.exe is to large to be displayed in File Insight"

Normally, File Insight just give statistics on user and how safe it is.

Now to fix problem and how to get if it is safe?

head scratch - 
I'm W10 22H2.  My as test: was from Edge.   

Is this your file?

File: android-studio-2023.1.1.26-windows.exe
File size: 1.03 GB (1,110,823,976 bytes)
MD5 checksum: EFAD5E32FF5B7853AFEBB80EF007B9C5
SHA256 checksum: 0A33A3D65C24DF4D637EA929EED4D562743E96852AAC55376F43051B1A39804E
Date/Time: 12/16/2023 

File Insight against android-studio-2023.1.1.26-windows.exe

png_18047.png

as test: 

https://developer.android.com/studio


Filename: android-studio-2023.1.1.26-windows.exe
Full Path: c:\Edge\user\current\Desktop\android-studio-2023.1.1.26-windows.exe

Developers 
Google LLC

Version 
Not Available

Identified 
12/16/2023

Many Users
Thousands of users in the Norton Community have used this file.

New
This file was released 15 days  ago.

Trusted
Norton has given this file a trusted rating.

Source File: 
android-studio-2023.1.1.26-windows.exe

File Thumbprint - SHA:
0a33a3d65c24df4d637ea929eed4d562743e96852aac55376f43051b1a39804e
File Thumbprint - MD5:
efad5e32ff5b7853afebb80ef007b9c5