Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract: File Insight Open Lately With “We are sorry, something went wrong”
Detailed description: File Insight Open Lately With “We are sorry, something went wrong” for the paste month or so.
Has File Insight been deleted from Norton 360?
Product & version number: Norton 360 25.5.10141 (build 25.5.10141.935)
OS details: Edition Windows 11 Pro
Version 24H2
Installed on 1/27/2025
OS build 26100.4351
Experience Windows Feature Experience Pack 1000.26100.107.0
What is the error message you are seeing? “We are sorry, something went wrong”
If you have any supporting screenshots, please add them:
Hello @RedDog2
fwiw ~ as test: W11 Home 24H2
Norton 360 v25.5.10141 (build 25.5.10141.935)
===========================================
fwiw ~ my boiler plate
Norton LiveUpdate + Restart (not Shut down) machine
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup
Download and run the Norton 360 Remover tool for Windows here
Maybe, try Troubleshooting → Record a performance issue &or Enable/Send debug logs
===================================================
Please review: Contact Norton Support [here] &or [here]
Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.
Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.
Tried the “Record a performance issue &or Enable/Send debug logs” but had a problem getting to the problem before the recorder ran out of time.
Tried “Restart” my computer but still had the problem.
Downloaded the “Norton 360 Remover tool for Windows” but before I ran it, I checked it with File Insight and it worked!
Tried the exe file that gave “We are sorry, something went wrong” and it still gave “We are sorry, something went wrong”
Downloaded a newer version of that file to C:..\Downloads and File Insight worked.
Tried moving the downloaded file from C:..\Downloads to the folded on my NAS drive and File Insight failed with “We are sorry, something went wrong”
The problem seems to be where the file is located.
Thanks for posting your progress.
We’ll need user with NAS drive.
Maybe, try document issue with Norton support?
fwiw ~ as test: moved file from C:\Downloads to my DAS drive
