File Insight Server slow and mostly down

Norton Security | Norton Internet Security
1

is it normal that the File Insight Server on Symantec are very slow and mostly down. ? 

 

if i download the last hours EXE Programs , File Insight Tab says mostly Unknown and the three Icons are gray out.

if i go to Reputation Scan -> Quick Scan ... Norton says Symantec Server are unavailable look at your Internet Connnection..and Scan aborts .

than i wait 5 hours or so and Symantec File Insight Server are back and working.

 

i see this since Weeks and Months that the File Insight Server are very slow and mostly down. 

 

i can also check this at the same Time on Testsystems with NIS2011 and NIS2012 beta.. and there also File Insight Server are very slow and mostly down. (Reputation Scan aborts)

 

This Situation is very annoying. ! 

2

this is the Networkdata for Reputation Scan "initialize" and than Scan aborts.

 

prot  tcp 
local 192.168.2.33:52900   
remote 206.204.54.252:443   
program ccsvchst.exe  
l7_prot SSL_C_BUL 
tx  1118
rx 19132    
tx/s 0    
rx/s 0 
time 16.629s
class low 

 

that means File Insight Server have IP 206.204.54.252 (US Santa Clara) and protocoll is SSL . Now i Ping this IP.

Receive only Timeouts...

 

Zwischenablage02.jpg

 

http://imageshack.us/photo/my-images/21/zwischenablage02sl.jpg/

 

Trace route to IP

 

Zwischenablage03.jpg

 

http://imageshack.us/photo/my-images/11/zwischenablage03ek.jpg/

 

What is wrong with File Insight Server ?

 

 

3



Voyager10 wrote:

is it normal that the File Insight Server on Symantec are very slow and mostly down. ? 

 

if i download the last hours EXE Programs , File Insight Tab says mostly Unknown and the three Icons are gray out.

if i go to Reputation Scan -> Quick Scan ... Norton says Symantec Server are unavailable look at your Internet Connnection..and Scan aborts .

than i wait 5 hours or so and Symantec File Insight Server are back and working.

 

i see this since Weeks and Months that the File Insight Server are very slow and mostly down. 

 

i can also check this at the same Time on Testsystems with NIS2011 and NIS2012 beta.. and there also File Insight Server are very slow and mostly down. (Reputation Scan aborts)

 

This Situation is very annoying. ! 

 

Hello, Voyager10, I am wondering if this might be related to my problem of NIS 2011 interfering with my access to the internet.  I posted the problem elsewhere on the Board and it remains unresolved, despite attempts by

Norton techs to fix it.  Initially, I could only access the internet occasionally (and my IP could not find my modem by pinging).  After attempts by Norton techs, the problems remains unresolved, but I now can access internet by rebooting my computer each time I open it. 

Don't know whether my reply is relevant to the problem you are describing, but I know that, after  uninstalling NIS2011, I had a smooth immediate access to the internet----once NIS 2011 was re-installed, I no longer had direct internet access. I suspect that the Norton servers are overloaded at certain times and either are very slow or unresponsive at these times. 

 

4

I suspect that the Norton servers are overloaded at certain times and either are very slow or unresponsive at these times. 

 

that's just also my observation over weeks , but Symantec should resolve this Problem in their own interest. 

 

If not , a Virus Download over the Webbrowser is a great Security Risk , no fresh Virus can detected as "WS.Reputation.1" detection if the File Insight Server are down. !

5

I have been getting this for the last week. Either reputation scans fail to start (as server is not available) or they abort part way through - sometimes even crashing the symantec security framework sometimes. The last day it has worked fine however...

6
jondm1 wrote:

I have been getting this for the last week. Either reputation scans fail to start (as server is not available) or they abort part way through - sometimes even crashing the symantec security framework sometimes. The last day it has worked fine however...

Welcome,

Do you do your updates/maintenance routines about the same time each day/evening? Without getting into personal information remember the time differences between you and the Norton servers. Their rush hour may be your nap time :smileywink: The other factor in some of the problems is the Internet itself. More of us are using it. We're doing more on it and the stuff we do is creating more traffic.

I know that there are no solid answeers here but I'm not positive that there are real 'solid' answers for some of the problems.

Sorry I can't be of more help:smileysad: