File names made by Norton360backup

I just switched to Norton360 3 days ago.  On my first try at Backup, it changed all my file names to a string of numbers (ex: 0a9906B-F2) instead of my file names.  Is there any way to get it to use my file names?  Can't restore individual files or folders using Norton's system.  I have tried numerous searches and have found no answers.

 

Windows XP Svc Pk 3

Norton360 version 20.2.0.19