Firefox add-ons and updates blocked

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Why don’t you try turning the firewall off and see if the same thing occurs, then trobleshoot from there?

Good idea - and thank you so much for getting back to me.

 

I have just tried turning it off as you suggested - but sadly I still have the same problem loading the page.

 

I guess we now know it's not the firewall then.... 

 

That's something anyway... 

In a worst case scenario, and to completely exclude Norton 2008 as blocking the page, I would personally uninstall  NIS 2008 by way of the Norton Removal Tool, then try again. Also, make sure your Windows Firewall is not turned on as well.

After this, you should try to reload in clean boot and see what happens.

 

Edit: Have you tried uninstall/reinstall Firefox?

Message Edited by johna on 07-02-2008 03:31 AM

By the “Norton Removal Tool” do you mean the “Uninstall” button?

Here is the tool http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Brilliant - thanks a lot!

I shall definitely try that in the course of the next week.

At least then, if I still have the problem, I can be sure it's got nothing to do with Norton!

ok, hope it works out for you :slight_smile:


shazzy wrote:

I think Norton Internet Security 2008 is preventing me from accessing Firefox  add-ons and installing the latest update for Firefox.

I keep getting the message "Problem loading page".

My Norton firewell is set to "Automatically decide what to do".

I tried changing that but it made no difference.

 

Can some kind soul out there please rescue me????? 


Hi,

 

Noticed this too ... and suggest people wait a tick before uninstalling everything too soon.

 

According to visualroute (www.visualware.com) the site does not exist.  We know it does ... or rather, I hope it is OK.  So I pinged it:

Ping request could not find host http://en-us.www.moz 0.15/whatsnew/. Please check the name and try again. 

 

I tried Smartwhois (www.tamosoft.com) and EssentialNetTools (same company) and each reports being unable to resolve the name.

 

I tried IE 7 and although it appears to show the FF web icon on the address line it can't display either the add-on page or general mozilla pages.  No joy pinging them via command prompt either.  BTW - Safari (apple browser) can't display these pages too.

 

I'm doing this via XP PRO ...

 

It's possible that NIS may somehow be intereferring with all of these programs but I doubt it.  Can anyone shed light on this?  Has anyone had any joy after uninstalling things?

 

 

 

 

 

Hi Mike,

 

 I'm so glad you mentioned this. I'm going to wait a bit as you suggest and see if anyone can shed some light on this. I'm also using XP Pro.

Update ...

 

I *think* the problem lies with the mozilla site. I've been able to do a trace via FF 2 and received this:

Pinging www.mozilla.com

www.mozilla.com     	CNAME	www-mozilla-com.geo.mozilla.com 
www-mozilla-com.geo.mozilla.com CNAME www-mozilla-com.glb.mozilla.com

PING www-mozilla-com.glb.mozilla.com (63.245.213.11) 56(84) bytes of data.
64 bytes from static-mozcom.nllb01.nl.mozilla.com (63.245.213.11): icmp_seq=1 ttl=241 time=110 ms
64 bytes from static-mozcom.nllb01.nl.mozilla.com (63.245.213.11): icmp_seq=2 ttl=241 time=111 ms
64 bytes from static-mozcom.nllb01.nl.mozilla.com (63.245.213.11): icmp_seq=3 ttl=241 time=110 ms

--- www-mozilla-com.glb.mozilla.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2001ms rtt min/avg/max/mdev = 110.901/111.131/111.547/0.294 ms

The Spread Firefox site (http://www.spreadfirefox.com/) works - a bit slow to display.

 

As an aside, when I ran the IE 7 diagnostics it displayed the results in Safari (apple browser) when my default browser is FF. Things are just a tad odd.

 

It appears more likely the mozilla site is down for some reason (overload / attack whatever) and NIS is blameless.  You can get the cached mozilla page via Google but the links give no joy (problem loading page).  It means that the site fell over some time after the last time Google cached it ... 27 Jun 2008 23:18:20 GMT - some time ago.

 

Could someone please let us know when the site is up again or if they find the real cause for the problem?

 

Thanks.

 

BTW ... would someone please tell me how to insert small image files into a post. Sorry for being a tad dull (bad genes :)

 

 


mcullet wrote:

 

BTW ... would someone please tell me how to insert small image files into a post. Sorry for being a tad dull (bad genes :)

 

 


You must host the image at any of the free image hosting services such as imageshack.com or photobucket.com.   Once you have the URL to the image hosted elsewhere, then use the image tool  on the message editor toolbar.  (I find that all you need to do is supply the URL in the pop-up and hit 'insert', the defaults for the other items on the pop-up are fine in most cases).

 

 

I see there's a space in that URL -- where it changes color:

 

http://en-us.www.moz 0.15/whatsnew/

 

If you use it MS IE puts a %20 for the space but it still does not work nor does deleting the space or putting in a /

 

Is it worth checking the URL for the error?


mcullet wrote:

 

Could someone please let us know when the site is up again or if they find the real cause for the problem?

 

 


Hi all,

 

Message to self ... the various Mozilla site are up and running again but there are frequent problems loading pages no matter which browser is used.  For example, I used Safari (apple browser) which is not touched by NIS2008 (I think) and had the same intermittent problem.

 

Mozilla has been deluged (right term?) by people trying to help them get a download record and it probably overloaded their servers.  NIS is not the problem.

 

Once the dust settles on FF3 downloads (including add-ons) things should return to normal.

 

I reckon the 'problem' is solved - there wasn't one (or rather, nothing related to Symantec products).

 

Cheers,


Allen_K wrote:

mcullet wrote:

 

BTW ... would someone please tell me how to insert small image files into a post. Sorry for being a tad dull (bad genes :)

 

 


You must host the image at any of the free image hosting services such as imageshack.com or photobucket.com.   Once you have the URL to the image hosted elsewhere, then use the image tool  on the message editor toolbar.  (I find that all you need to do is supply the URL in the pop-up and hit 'insert', the defaults for the other items on the pop-up are fine in most cases).

 

 


I have found the defaults load too big an image in some cases, you have to resize down manually.

Thanks for checking everything Mike!