Firefox browser is being managed by your organization

Norton VPN for Windows
1

I used tried Norton VPN turned it off and now it is blocking changes to Firefox browser by saying

Firefox browser is being managed by your organization

I cannot make changes in the browser or save/edit bookmarks

Any suggestions?

2

Please read the following Mozilla support article:

SA

1 Like
3

I had read all of the articles at Mozilla and I think may have just figured it out. HP sent an update that re-installed their “sure click secure browsing” and their “wolf security extension” that was I thinks is causing the conflict.

I am in the process of removing them. If that doesn’t work, I’ll be back.:smiley:

I really appreciate your help.

4

Thanks for posting back.

5

I’ll let you know if this solves it.

6

Alas I have still been unable to fix my problem. I give up

7

Check these AI suggestions

AI Overview

The “Firefox browser managed by my organization” message

usually appears when security software (like Norton),Group Policy (GPO) rules, or Linux package managers restrict certain browser functions, such as automatic updates, or insert root certificates to scan traffic. To see what is active, type about:policies in the address bar.

How to Remove the Message

  • Check Security Software: Antivirus programs (e.g., Norton) often trigger this via ImportEnterpriseRoots to intercept traffic, which can be disabled in the software’s settings.
  • Delete Registry Key (Windows): Open Registry Editor, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox, and delete the Firefox key.
  • Remove policies.json: Check for a policies.json file in the Firefox installation directory and delete it.
  • Refresh Firefox: In the help menu, select “More troubleshooting information” and click “Refresh Firefox”.
1 Like
8

I removed the policies, however the HP program causing the problem just reinstalled the policies. When I went to uninstall the program, I’m sorry App, it crashed and only partly uninstalled. So, I have a request in at HP for help or to re-install the program so I can remove properly.

Now it is neither Firefox or Norton that caused it, I guess you would have to say I did.

Thank you for your help.

9

Please update your thread when you hear from HP, and when you have a solution.

10

As soon as a hear from HP and have a resolution, I will post it. With Windows Pro, HP updated their Wolf Security and Sure Click Secure Browsing and that is what created the conflict. In trying to uninstall, it crashed. Hopefully they will help me.

Thank you everyone for trying to help. I will post what the resolution is.

11

@C_D If you have the SBX browser extension, please disable it and retest. Lets see whether that gives you different results.

SA

12

SoulAsylum,

I don’t think the trouble is Norton. I think it is the HP Windows Pro Wolf security that comes installed. All of the policies that Firefox had, are related to the Wolf security and HP SureClick secure browsing. I would delete them and as soon as I restarted, they would be installed again. I used to have all of that turned off and I don’t know if Wolf updated or Windows.

I started uninstalling Wolf Security, but I did it in the wrong order and made the uninstall crash. I just located the correct files to reinstall and now have the correct order to uninstall. I haven’t had a chance yet. Hopefully this is the solution.

If I SBX browser extension, I can’t find it.

I will post my results as soon as I complete the install/uninstall and deletion once again. I’ve got my fingers crossed. I am learning way more than I ever expected. I am NOT computer savvy. I’m keeping notes, just in case…..

Thank you so much.

13

SBX appears to have been replaced with the " Wolf Secure Browsing Extension (WSX)". Do you see that in your browser extensions area?

SA

14

I do see that in my browser extension area. I disabled and restarted, still no luck. I may try Firefox troubleshoot Mode.

If that doesn’t work, I am going to see if I can find a computer tech person in come in and try to fix. It’s killing me.

15

Have a look at disabling Wolf Security in your system BIOS. Norton and this security suite from HP are conflicting with one another, aka competing for access to Windows when the computer is started up. Norton will do a pre-post ( before loading Windows ) scan which Wolf may also be doing. Please let us know if this helps.

AI Overview

To remove or disable

HP Wolf Security from the BIOS, enter the BIOS setup (usually F10 at boot) and disable features under the Security tab such as “BIOS Sure Start” and “Virtualization Based BIOS Security”. For comprehensive removal, uninstall all Wolf Security components in Windows and deactivate the “Secure Platform Management” in the BIOS.

Steps to Remove/Disable Wolf Security in BIOS

  1. Enter BIOS Setup: Turn on or restart the computer, and immediately press the Esc key, then F10 to enter the BIOS Setup Utility.

  2. Navigate to Security: Go to the Security tab.

  3. Disable Sure Start: Select BIOS Sure Start and uncheck or disable Sure Start Secure Boot Keys Protection and/or Virtualization Based BIOS Protection.

  4. Deprovision/Inactive: Look for Secure Platform Management and select Inactivate or Deprovision.

  5. Save and Exit: Press F10 to save changes and exit, choosing “Yes” to confirm.

Additional Steps for Complete Removal

  • Windows Removal: Uninstall “HP Wolf Security,” “HP Wolf Security - Console,” and “HP Security Update Service” via the “Add or Remove Programs” settings.
  • Disable Startup Items: In Task Manager, disable all startup programs related to “Wolf Security” or “Protected by Wolf Security”.
  • Update BIOS: Ensure your BIOS is updated to the latest version to prevent conflicts.

Important Notes:

  • If you have set a BIOS Admin Password or Sure Admin password, you will need it to make these changes.
  • Removing security features can leave your computer more vulnerable to threats.

SA

16

Also relevant. Ask someone proficient with computers to assist is my recommendation:

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/How-to-remove-HP-Wolf-Security-using-SCCM-uninstaller/td-p/8080059

SA

17

I partly fixed the problem. I used Windows removal tool and then removed the folders from the registry for Wolf Security. Did the same for Firefox. I figured I didn’t have much to lose. I partly regained being able to change the browser settings, except bookmarks. Have a posted to Firefox for help with that.

I did not think of the BIOS, where it would live and keep returning. Grrrr.

I am going to have to find someone locally that is more proficient with computers to assist. That I would most likely mess up.

Thank you for your help and patience with me. If and when I totally succeed, I’ll let you know.

18

Thanks for the post back, let us know what your results were.

SA

19

This is what HP Support Agent says:

“HP Wolf Security does not need to be removed from BIOS
HP Wolf Security components installed through Windows are separate from BIOS security features.
There is nothing to remove in BIOS, and leaving BIOS security settings unchanged is correct.

Confirm Wolf Security components are fully removed
Open Settings → Apps → Installed apps and verify that items like:

HP Wolf Security

HP Wolf Security Application Support

HP Security Update Service
are no longer listed.

Check Windows security policies that may remain
Press Windows + R, type gpedit.msc (if available), and check:
Computer Configuration → Administrative Templates.
If policies remain from security software, they can cause the “managed by your organization” message.

Reset Firefox policies (common fix)
In Firefox, type about:policies in the address bar.
If any policies are listed, they were likely created by security software.

Then check:
about:support → Refresh Firefox (this keeps bookmarks but resets settings).

Check Firefox sync and profile state (bookmark issue)
Open Firefox → Settings → Sync and confirm you’re signed into the correct account.
Also check Bookmarks → Manage Bookmarks to see whether bookmarks exist but are not displaying.

Verify Windows Security is active
Open Windows Security → Virus & threat protection and confirm protection is active.
This ensures the system still has security coverage after removing Wolf Security.

Important note:
HP Wolf Security installed on consumer systems is software-based endpoint protection, not firmware-level security. Removing it from Windows is sufficient, and no BIOS changes are required. The Firefox “managed by your organization” message typically comes from leftover browser policy entries created by security software, which can persist even after uninstalling.

I hope this helps.:”

20

Thanks for the post. Wolf Security doesn’t get removed in BIOS, it CAN be disabled in the BIOS. That prevents it from loading during what is called POST ( Power-On-Self-Test ) which ensure hardware is ready to perform the startup process. My suggestion to disable it is pertinent in that, having this loading with Windows WILL conflict with other security software that is installed. Testing this once should give us an answer whether Wolf Security loading via BIOS is causing your issue. Below was the suggestion I presented.

AI Overview

To resolve conflicts between HP Wolf Security and third-party antivirus software, enter the BIOS (
Esc → F10 at startup) to adjust security settings. Key actions include disabling Virtualization-Based BIOS Protection (Sure Start), disabling CPU Virtualization/DMA Protection in System Options, or deprovisioning HP security features.

[image]HP +2

BIOS Configuration Steps (F10 Menu)

  • Disable Sure Start: Go to Security → BIOS Sure Start and clear the “Virtualization Based BIOS Protection” check box.
  • Disable Virtualization/DMA: Navigate to Advanced > System Options to disable CPU Virtualization and DMA Protection, which can conflict with other security apps.
  • Disable HP Sure Click: If the system hangs, try disabling HP Wolf Security features within the OS via the system tray, or via BIOS if it prevents booting.

[image]HP +3

Software-Level Fixes

  • Add Exclusions: Configure your third-party antivirus to exclude HP Wolf Security folders (e.g., %ProgramFiles%\HP\Sure Click\) to prevent conflicts.
  • Uninstall/De-provision: If not using the paid version, you can uninstall HP Wolf Security or use the HP Client Security Manager to “Inactive” or “Deprovision” the features.

SA