I installed OnlineFamily on my Macbook.
It not only failed to register the computer but I also now get a FireFox crash each time I attempt to download an attachment from Yahoo! Mail. IE is not corrupted and I am still able to download mail attachments from IE.
I have attempted re-installing and re-booting and it did not help.
I am also not seeing any activity other than a visit to facebook.
Please help.
Hi wh,
Please provide us the model of your Macbook and the version number of Firefox installed.
Thanks,
Katie
Here are the specs on the browser and Mac
1) Firefox 3.5.3
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3
2) Mac
Hardware Overview:
Model Name: MacBook
Model Identifier: MacBook5,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 2 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MB51.0073.B06
SMC Version (system): 1.32f8
Sudden Motion Sensor:
State: Enabled
System Software Overview:
System Version: Mac OS X 10.5.8 (9L31a)
Kernel Version: Darwin 9.8.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Hi.
I'd like a little more information to help resolve your problem.
First question is, when you say "IE" works, are you actually talking about Safari, or IE under Windows, or do you have a Mac version of IE that still works? I'm going to assume that you mean Safari.
If registration failed during installation of Norton Safety Minder, it is strange that the Firefox component is interfering with your FF browsing, but it is possible. Can you please attach here a Firefox crash log? You can find this by running /Applications/Utilities/Console, then clicking on ~/Library/Logs in the Log List (left side of screen, show it if you have to), then CrashReporter, and then Firefox. Copy and paste the text you find there into a reply to this message.
Next, I'd like you to uninstall Norton Safety Minder, and re-install it. The uninstaller is in /Applications/Symantec Solutions. Restart after you uninstall.
Make sure that you have downloaded the latest NSM installer from https://onlinefamily.norton.com. Also, make sure that you have already set up an account there, and have your account information handy (email address/password) as these will be required when you install the NSM software.
Please let me know the results following these steps.
Thanks.
Alan Gilbert
Mac NSM development
Here is the information from Firefox -- it did not appear as a file in the location you specified but was available through a dialog box.
The crash is very repeatable and happens each time I download any attachment from yahoo mail.
Yes, I meant Safari works (not IE).
Add-ons: nortonsafetyminder@symantec.com:1.1.0f51,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.3
BuildID: 20090824085414
CrashTime: 1253676861
InstallTime: 1252559190
ProductName: Firefox
SecondsSinceLastCrash: 275256
StartupTime: 1253676536
Theme: classic/1.0
Throttleable: 1
URL: http://us.mg0.mail.yahoo.com/dc/launch?.gx=1&.rand=bfakueqlevjs2
Vendor: Mozilla
Version: 3.5.3
This report also contains technical information about the state of the application when it crashed.
I uninstalled Symantec and Firefox no longer crashes – this isolates the problem as a Symantec problem.
Thanks for the extra info.
Please look at this screenshot http://img186.imageshack.us/i/screenshot20090923at948.png/)
this is what I am looking for from Console.
I have highlighted in my picture a crash log for a program called "Aderra"
but you can do something similar for Firefox. Once you find it, please copy the information
in the right hand pane and either attach that as a text file here or paste it into a reply.
The information will start with something similar to the following (but I need the whole thing...thanks).
**********
Host Name: mbpr015
Date/Time: 2008-01-14 12:46:17.969 -0800
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
Command: Aderra CapApp
Path: /Users/alan/_DEV/ADERRA/aderra_sar/build/Debug/Aderra CapApp 1.01.b1061.app/Contents/MacOS/Aderra CapApp
Parent: WindowServer [91]
Version: 1.0 (1.02)
PID: 667
Thread: 2
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000038
Thread 0:
0 libSystem.B.dylib 0x90009cd7 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d23b CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca56 CFRunLoopRunInMode + 61
3 com.apple.HIToolbox 0x92de7878 RunCurrentEventLoopInMode + 285
4 com.apple.HIToolbox 0x92de6f82 ReceiveNextEventCommon + 385
5 com.apple.HIToolbox 0x92de6dd9 BlockUntilNextEventMatchingListInMode + 81
6 com.apple.AppKit 0x9326d485 _DPSNextEvent + 572
7 com.apple.AppKit 0x9326d076 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
8 com.apple.AppKit 0x93266dfb -[NSApplication run] + 512
9 com.apple.AppKit 0x9325ad4f NSApplicationMain + 573
10 net.aderra.simpleaudiorecorder 0x00002b15 main + 69 (main.m:16)
11 net.aderra.simpleaudiorecorder 0x0000245e _start + 216
12 net.aderra.simpleaudiorecorder 0x00002385 start + 41
[edit: Fixed format to fit screen.]
Could you upload a picture with better resolution or email me the picture.
I will try to get you more details tonight.
I have sent you a PM with the screenshot attached. Thanks.
I dont see any crashreporter logs for Firefox.
It may be that Crashreporter is disabled for MacOS builds of FireFox. Please see https://developer.mozilla.org/en/Mac_OS_X_Build_Prerequisites as it suggests compiler options like
# bug 491774. crashreporter won't build in cross compile
ac_add_options --disable-crashreporter
I did find another (syslogd) report in crashreporter around the same time which may or may not be correlated with this crash. I have pasted it below.
Process: syslogd [12]
Path: /usr/sbin/syslogd
Identifier: syslogd
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [1]
Date/Time: 2009-09-23 19:28:39.474 -0700
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 7C84B565-AC59-4751-90DF-BDB4595C7975
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000063616d39
Crashed Thread: 2
Thread 0:
0 libSystem.B.dylib 0x90821fc0 strcmp + 80
1 libSystem.B.dylib 0x9087df26 _asl_msg_test + 63
2 syslogd 0x0000624f 0x1000 + 21071
3 syslogd 0x000086f1 0x1000 + 30449
4 syslogd 0x000087a1 0x1000 + 30625
5 syslogd 0x00009640 0x1000 + 34368
6 syslogd 0x0000f539 0x1000 + 58681
7 syslogd 0x000017f2 0x1000 + 2034
Thread 1:
0 libSystem.B.dylib 0x90819286 mach_msg_trap + 10
1 libSystem.B.dylib 0x90820a7c mach_msg + 72
2 syslogd 0x0000ab42 0x1000 + 39746
3 libSystem.B.dylib 0x9084a155 _pthread_start + 321
4 libSystem.B.dylib 0x9084a012 thread_start + 34
Thread 2 Crashed:
0 libSystem.B.dylib 0x90906b96 asl_file_close + 38
1 libSystem.B.dylib 0x90905e2d asl_store_file_cache_lru + 60
2 libSystem.B.dylib 0x90906517 asl_store_save + 698
3 syslogd 0x0000a57b 0x1000 + 38267
4 libSystem.B.dylib 0x9084a155 _pthread_start + 321
5 libSystem.B.dylib 0x9084a012 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x90819286 mach_msg_trap + 10
1 libSystem.B.dylib 0x90820a7c mach_msg + 72
2 libSystem.B.dylib 0x90942afb vproc_mig_log_drain + 97
3 libSystem.B.dylib 0x909419ce _vprocmgr_log_drain + 75
4 syslogd 0x00009580 0x1000 + 34176
5 libSystem.B.dylib 0x9084a155 _pthread_start + 321
6 libSystem.B.dylib 0x9084a012 thread_start + 34
Thread 2 crashed with X86 Thread State (32-bit):
eax: 0x63616d2d ebx: 0x90906271 ecx: 0x00000001 edx: 0x00019000
edi: 0x00103ce0 esi: 0x63616d2d ebp: 0xb0102e18 esp: 0xb0102e00
ss: 0x0000001f efl: 0x00010206 eip: 0x90906b96 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x63616d39
Binary Images:
0x1000 - 0x10ffe +syslogd ??? (???) <00418acf3a66596602af05f8a9f4e1a2> /usr/sbin/syslogd
0x8fe00000 - 0x8fe2db43 dyld 97.1 (???) <458eed38a009e5658a79579e7bc26603> /usr/lib/dyld
0x90818000 - 0x9097fff3 libSystem.B.dylib ??? (???) <ae47ca9b1686b065f8ac4d2de09cc432> /usr/lib/libSystem.B.dylib
0x93b97000 - 0x93b9efe9 libgcc_s.1.dylib ??? (???) <e280ddf3f5fb3049e674edcb109f389a> /usr/lib/libgcc_s.1.dylib
0x964d5000 - 0x964d9fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
I would appreciate an update on the issue.
Thanks!
I am able to reliably reproduce this issue, and I am working on fixing it now. I will post here as soon as I have a fix. Thanks for your patience.
Please PM me your private email address so I can send you a new support file for NSM in Firefox. I believe this file will fix your crashing problem.
Thanks.