Fix for Norton Family server problem

I decided to uninstall the Norton Family product off of my hard drive until the issues are resolved with the new release.   However, I wasn't able to uninstall because it again asked for parent email and password which can't be validated due to server problem - very frustrating!!!!  So,  I called a friend and he suggested the following which worked: (Windows 7 OS)

 

- Disable your internet connection

- Go to Control Panel, Uninstall a program, scroll down to Norton Family, and click to remove

- Enter email and password if prompted (works because there's no internet connection and they didn't code for that?

- Message pops up that program is uninstalling

- Re-enable internet connection

- Restart

 

Hope that helps!

 

I decided to uninstall the Norton Family product off of my hard drive until the issues are resolved with the new release.   However, I wasn't able to uninstall because it again asked for parent email and password which can't be validated due to server problem - very frustrating!!!!  So,  I called a friend and he suggested the following which worked: (Windows 7 OS)

 

- Disable your internet connection

- Go to Control Panel, Uninstall a program, scroll down to Norton Family, and click to remove

- Enter email and password if prompted (works because there's no internet connection and they didn't code for that?

- Message pops up that program is uninstalling

- Re-enable internet connection

- Restart

 

Hope that helps!