Issue: For Quicken(qw.exe) is getting blocked by Norton We are from Quicken Inc. We did a monthly release for Quicken R34 (27.1.34.19). Few customers reported that qw.exe is being blocked by Norton AV. Could you please help us to resolve it on priority?
I am attaching the screenshots of what customers are facing it
Please let me know whom to contact for this?
Hi,
This issue should be fixed now. Please run LiveUpdate. However, if the issue still exists, please let us know. Thank you.
-Gayathri
peterweb:@bjm_ Can you help with getting this issue resolved?
Sorry, I'm not Quicken nor OneDrive user. Maybe, Quicken user can submit. Were my machine. I'd "Exclude Process" & review "File Insight" report.
Report a suspected incorrect detection to NortonLifeLock
https://support.norton.com/sp/en/us/home/current/solutions/v126152382
Submit a file to NortonLifeLock
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN
Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN
Data Protector protects your PC from malicious processes that intend to destabilize your PC, corrupt and/or steal your data, and propagate the malicious nature to other good processes. It uses Norton reputation technology to identify a process as safe, malicious, or unknown. Depending on your situation, you can add more folders and/or extensions and can also exclude processes for scanning and protection.
https://support.norton.com/sp/en/us/home/current/solutions/v130571264 - 01/06/2021
@bjm_ Can you help with getting this issue resolved?
I am the one who posted this issue on the Norton Community Site. And yes, this started right after the July update.
Is there something else I can provide you?
Greg