Four Computers - One 3 Use License

Norton Security | Norton Internet Security
1

This seems to be a variation on a question asked many times here -

        I currently have 3 copies of Norton 360 in use.

        I have one laptop that I am ready to retire.

       I have purchased a replacement for the "retired" computer.

 

    Can I uninstall Norton 360 from the one computer and then reinstall on my new laptop?

 

I have uninstalled Norton 360 from retired computer, but account summary still shows no uses remaining.

Thanks.

 

 

2

You can always contact Nortons support via chat, and the support person can get you going quickly, although the link to contact Norton support is not easy to find.

 

1. Go to www.norton.com and you will be redirected to the symantec website.

2. Click on the "Store / Customer Service" menu item at the top.

3. Click on the small "Contact Us >" hyperlink at the bottom-left.

4. Click on the large orange button labeled "Chat Now", and someone will get your account fixed quickly.

 

Norton support has always been excellent for me, and I hope you do well, too.

3

Here's my link to CHAT:

 

To contact customer support Click on this link and work on from there.

You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

 

If by any chance you run into "Nathan" on the way, read the alternatives carefully and choose the one that says you don't want to use their wonderful new Robot since "he" will end up telling you he can't help you and to use CHAT .....

4

As an aside, it's a shame that Norton's can't synchronize these "available licenses" automatically. For example, in my case I had a laptop die over a year ago, and a spare desktop was wiped and given away 2 years ago. My account claimed I had no more available licenses even though Symantec could have easily seen that these machines are no longer in use, based on no visits to LiveUpdate or other.

 

It would be good customer service to proactively inform the end user that a purchased license has not been used in a couple of years while they take the yearly renewal fees.

5

MissionDolores

 

Am I reading correctly that you were billed for renewals of subscriptions that you were not using?

Do PLEASE get in contact with customer support via chat, as recommended by Hugh, and get this resolved.

Part of the problem with automated processes is that they don't recognize prolbems unless there is human intervention. And part of the problem with human intervention is that they make misteaks. So, again, please get with the nice folks at customer support and clean up this mess.

Thanks

 

6

dickevans,

 

It's all okay with me, as I believe Nortons 360 comes bundled with 3 licenses anyway, and there's no way to get refunds if, say, a user has only one PC. It only became an issue with me when I tried to see if my brother could use one of my licenses, too, and my online account claimed that all 3 licenses were used up.

 

I understand that business generally leaves these sorts of account issues up to the end user when it's to their own advantage to do so, but if every end user were totally responsible then no one would ever need virus protection. ;-) Sorry to detract from the main thread.

 

Regards,

MD

 

7

The problem, apart from any technical ones, with keeping the central database uptodate with the state of Norton installations on your portfolio of computers without your intervention  is that this would require Norton to extract information from your computer and while this is done regularly when checking if you are uptodate I think people are very sensitive when it crosses over into the financial area.

8

MD

 

Both one user and three user versions are available. There is also the ability to purchase additional licenses as needed [want to buy a dozen? :smileywink:]

You didn't mention if you had contacted customer support via chat to see if there was any resolution. Please do that and let us know.

Hope this helps

9

Got in touch with Norton Support via chat and "subscription transfer" took place without a hitch. Thanks very much for your help!

10

This direct link to Chat is a helpful one. Nathan the Robot tries hard, but he can be a pain at times. :smileywink:

11

Thanks for the feedback -- chalk up one more for the CHAT support ....