I had canceled NORTON anti-virus software at beginning of November 2025 and subsequently NORTON charge my CREDIT CARD $207.28 on 11/03/2025. All attmepts to have this fraudulent charge removed have been unsuccessful. next step is to file complaint with Consumer Protection Agency.
Hello @Richard_Ozga
Users that do not want automatic renewal are urged (by users) to Unsubscribe and Delete their payment profile…~65++ days ahead…far enough ahead to avoid being billed.
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- Cancellation & Refund Request here
- Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here
- Norton Cancellation and Refund Policy here
- FAQ: Norton subscription and renewal here
- Learn more about your automatically renewing subscription here
- How to request a refund for an annual renewal fee here
- Stop your Norton subscription from automatically renewing here
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If you see an unauthorized charge on your credit card for a Norton product, you should immediately contact your financial institution to report the fraudulent transaction. They can then begin an investigation into your account. Additionally, contact Norton’s Customer Support to register the case and provide them with more information.
Contact your financial institution: Report the fraudulent charge to your bank or credit card company as soon as possible. They will likely investigate the transaction and potentially issue a refund.
Contact Norton Customer Support: Norton Support says you should also contact Norton’s customer support to register the case and provide them with information about the unauthorized charge.
Provide additional information: Norton may require additional information, such as your account details and the specific details of the unauthorized charge, to assist you further.
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Contact Chat Support and Norton Phone Number (related notes here)
Hello @Richard_Ozga
Did you submit Cancellation & Refund Request here?
Users that do not want automatic renewal are urged (by users) to Unsubscribe and Delete their payment profile…~65++ days ahead…far enough ahead to avoid being billed.
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AI Mode
It can take up to six weeks to receive a refund from Norton, although the processing time depends on factors like your payment method and bank. While Norton may approve the refund in a few business days, the final credit to your account can take significantly longer.
Factors affecting refund time
- Payment processor: Your bank or payment processor’s processing times are a major factor in how long it takes for the funds to appear in your account.
- Payment method: Refunds via credit card can take longer than other methods. Some users have reported waiting up to six weeks, especially for card refunds.
- Your bank: The time it takes for your bank to process the incoming transfer can vary.
How to expedite the process
- Use the correct information: Ensure the account details you provide for a refund are correct, as incorrect information can cause delays and require you to reapply.
- Be patient: Once approved, you will need to wait for your payment provider to complete the transaction.
What to do if you’re waiting for a refund
Check your refund eligibility:
Make sure you are within the refund period for your specific subscription and that you’ve followed all the necessary steps, such as canceling auto-renewal.
Contact Norton Support:
If you have already requested a refund and are waiting longer than expected, contact Norton support directly for an update. You can find their contact information on the Norton website.
Review your bank statement:
Keep an eye on your bank or credit card statement for the refund. The time it takes for the funds to appear can vary depending on your financial institution.
AI Mode may make mistakes
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are you United States?
are you referring to the Consumer Financial Protection Bureau (CFPB)?
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If you see an unauthorized charge on your credit card for a Norton product, you should immediately contact your financial institution to report the fraudulent transaction. They can then begin an investigation into your account. Additionally, contact Norton’s Customer Support to register the case and provide them with more information.
Contact your financial institution: Report the fraudulent charge to your bank or credit card company as soon as possible. They will likely investigate the transaction and potentially issue a refund.
Contact Norton Customer Support: Norton Support says you should also contact Norton’s customer support to register the case and provide them with information about the unauthorized charge.
Provide additional information: Norton may require additional information, such as your account details and the specific details of the unauthorized charge, to assist you further.