Frustrated User: Norton 360's Continuous Nagware Forces Me to Say Goodbye!

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Subject: Frustrated User: Norton 360's Continuous Nagware Forces Me to Say Goodbye!

Hey Norton 360 Team,

I'm taking a moment to express my extreme disappointment with your software. I've been a loyal customer for years, and I never thought I'd see the day when Norton would stoop to using spamming nagware tactics. But here we are!

It's bad enough that I have to deal with enough unsolicited marketing garbage in my inbox, but now I have to endure it from my own security software? Really? I am utterly fed up with the incessant pop-ups and notifications that keep reminding me about your "special offers."

I don't want your special offers. I don't need them, and I didn't sign up for them when I initially purchased Norton 360. The audacity of forcing these intrusive messages onto users is absolutely mind-boggling. Do you really think that by bombarding me with constant reminders, I'll suddenly change my mind and opt for your so-called deals? Newsflash: It's having the opposite effect.

And what's worse is that your "Don't show me this again" button is an absolute joke. Clicking that button seems to be nothing more than an exercise in futility. It's as if it's there purely for the sake of irony. Is this some kind of sick joke? Why even bother giving us that option if it's utterly useless?

Norton, you used to be synonymous with quality and trust. I remember the days when your software simply did its job – protecting my computer without getting in my way or bombarding me with irrelevant advertisements. Now, it seems like your priority has shifted from security to shoving marketing garbage down my throat.

I'm done. I'm seriously considering switching to a different security software because I refuse to support a company that thinks it's okay to treat its customers like walking billboards. I shouldn't have to go through the hassle of turning off an option that I never even opted into. This whole experience has left a sour taste in my mouth, and I can't help but wonder if your focus has shifted from providing top-notch security to pushing deals.

Norton, you've lost a customer who has been with you through thick and thin. If you want to salvage your reputation and regain the trust of your users, I suggest you take a hard look at your nagware practices and reconsider your priorities.

Goodbye, Norton 360. It's been real – and not in a good way.

 

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I agree with this. Norton used to give you actual software and now they've pieced it out so much you end up paying way too much for their services. I used to really love Norton and felt safe with it on my computer, but now I've come to hate it for the nagware and the fact I'm paying more for less and less software. Feels like hot garbage. I'm switching probably to Avast or something else entirely once my current subscription ends. Goodbye Norton, you were once something of great value!

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I’m quitting because of this. You can’t turn off things for real. Somehow they always come back to nag you.

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I want to see the that as well as it is getting confusing in what you are really getting and I am seeing a trend with Norton starting to nickel and diming their customers by introducing new programs which should be in either Norton's Utilities or Norton's 360 (as you suggested) as those annual fees are adding up and can be quite expensive. I do not want to pay close to $400 a year for protection which is quite expensive.

5

I would personally like to see Norton move all its software products into 2 categories: Norton 360 [security related] & Norton Utilities [maintenance related]. Of course, there might be some overlap. Within each of those 2 products would be Basic, Premium, Ultimate, or whatever. You then purchase the suite that you want, meaning "I don't want the rest so don't bother me anymore." If you want it all, you purchase both suites at their highest level. If you come up with a new product - like the recent Driver Updater - build it into one of those products instead of having to buy 17 zillion products. Either that or make it all ala carte. Build your own suite. I don't know. The nagging really is an issue though, especially if you have Norton on multiple devices. In the grand scheme of things, of course, it's not a major issue [to me, anyway], but still, a security protection program should not be a source of frustration.