I'm finding that Norton support is difficult to deal with and, frankly, arrogant and uninterested in feedback. First, as reported by the closed thread post copied below, Norton unlike any other large company, such as Chase, Amazon or PayPal, doesn't investigate or even allow you to report phishing/fraudulent e-mails in their name. Gee, thanks. Second, the chat line support is very bad, with dropped chats and clueless, hard to understand agents. Third, the only way to report a support complaint or give feedback is to use their lousy chat line support--no e-mail and VERY hard to find phone support with long wait times (although they send 10's of feedback requests sending you to the bad chat line service). I had unsuccessfully tried to report the really idiotic interface for setting up 2 factor account ID. It seems to me that Norton just wants the cash to auto-roll-in and doesn't want to be bothered with those annoying, pesky human-being customers.
Old post:
I received an email, supposedly from norton, trying to elicit a payment of $199 for product renewal … obviously a scam … I have been trying to find an email address at norton to report this to … painfully difficult process … does anyone have an email address for security dept?