Full System Scan Stopped

CanMike · December 3, 2008, 2:32pm

I running NIS 2009 on a Dell Dimension 4700 and my O/S is XP Pro. SP 2.0.

I been successfully running the Full System Scan everyday day at 2:00am. That was until Nov 13, 2008 when it just stopped running as scheduled.

Idle Time Scan is set "OFF".

What I find slightly annoying is the online help is not in sync with the actual screens.

To a Full System Scan

In the Norton Internet Security main window, in the Computer pane, click Settings.
Under Computer Scans, in the Manage Scans row, click Configure.
In the Scans dialog box, next to Full System Scan, click Schedule.
In the Scan already dialog box, click Yes.
In the dialog box, if Show multiple is checked, click New to turn on the options.
If Show multiple is not checked, the options are already enabled.
Set the frequency and time at which you want the scan to run.
Most of the frequency options include the additional options that let you further refine the. Set the additional options as necessary.
Click OK.

Item 4: There is no dialog box.

Item 5: There is no "New" to click.

Any items as to why "Full System Scan" stopped working??

CanMike · December 3, 2008, 4:16pm

The last time was 30/11/2008, which a scan I invoked manually. Yes, my machine is on 24/7, but the full system scan was running, as scheduled, every day at 2:00am.

The Idle Full Scan, according to the CPU usage window, as never been run, which it should not run because I have turned if off on the computer setting screen.

I can manually invoke the scan, I just cannot get the scheduler to run it.

PapauZ · December 3, 2008, 4:20pm

I will check the preferences for when I’m at my PC which has NIS, but now can’t check it…
Or maybe till than somebody will check it for you :D.

PapauZ · December 3, 2008, 9:37pm

CanMike wrote:
Item 4: There is no dialog box.
Item 5: There is no "New" to click.

I checked it, and I have them....

First change in the options panel under computer pane idle scanning to be turned off. Then if you click on the Manage Scans, and on the pop-up the Schedule link (right to full system scan) and a pop up should! open for you (it will be blank schedule windows). On that click on the new button configure it, and save it.

If you can't find anything like this, I would recommend you to reinstall Norton, maybe by the 16.1.0.33 update it changed some file(s) wronge, and that is why it can't work. Download the new installer, then save Identity Safe data, uninstall it, reboot, run Norton Removal Tool (it will clear any remaining files/keys), reboot, reinstall your product, back-up IS data, and schedule the scans for yourself.

ps: please let me know what happend after doing these steps

Floating_Red · December 3, 2008, 9:41pm

PapauZ wrote:
CanMike wrote:
Item 4: There is no dialog box.
Item 5: There is no "New" to click.
I checked it, and I have them....
First change in the options panel under computer pane idle scanning to be turned off. Then if you click on the Manage Scans, and on the pop-up the Schedule link (right to full system scan) and a pop up should! open for you (it will be blank schedule windows). On that click on the new button configure it, and save it.

If you can't find anything like this, I would recommend you to reinstall Norton, maybe by the 16.1.0.33 update it changed some file(s) wronge, and that is why it can't work. Download the new installer, then save Identity Safe data, uninstall it, reboot, run Norton Removal Tool (it will clear any remaining files/keys), reboot, reinstall your product, back-up IS data, and schedule the scans for yourself.

ps: please let me know what happend after doing these steps

Before you do the extreme and Un-install you lovely Norton Product, have you Ran the Auto-Fix Tool? To do this: Open your Norton Product > ? Help & Support > One Click Support > Start Support Session.

CanMike · December 7, 2008, 5:28pm

I tried the 'One click support', but it does not address my issue and, according to it's analysis, they is nothing wrong with my install. Hum?

The last option is to reinstall NIS 2009 version 16.1.0.33. But how?

I installed the lastest software directly from Symantec. If I delete my app, how can I get the install file back?

Phil_D · December 7, 2008, 5:39pm

Hi CanMike,

November 13 is when the new build was released, so I think your scheduled scans are referring to the old path (previous version of NIS2009).

You can delete all of you scheduled scans and then recreate them. Recreating should point them to the new 16.1.0.33 engine and the scheduled scan(s) should then function as expected.

[edit: added content]

Message Edited by Phil_D on 12-07-2008 01:18 PM

PapauZ · December 7, 2008, 6:00pm

CanMike wrote:
I installed the lastest software directly from Symantec. If I delete my app, how can I get the install file back?

Ie. from this site: http://www.symantecstore.com/dr/v2/ec_main.entry25?page=TrialwareEU2&client=Symantec&sid=27684

huwyngr · December 7, 2008, 6:19pm

I'd recommend this source for the current version of NIS2009 rather than a trial version from the Norton Store:

New NIS 2009: Click on this link NIS 2009

Use the Save option and note where it is saved to -- then you have it for future use if necessary.

Message Edited by huwyngr on 12-07-2008 01:20 PM

CanMike · December 7, 2008, 8:49pm

You were absolutely right. Once I deleted the old scan and recreated it, bingo the scan started at the schedule time.

What I don't understand is why the new release screwed up my scan. Why would it change the path without 1) either informing me to modified/reschedule my existing scans or 2) not automatically insert the correct path?

I wonder if this is a bug or it happen just to me.

Either way, it's fixed and I happy.

Phil_D · December 7, 2008, 9:02pm

Hi CanMike,

No, it was not limited to just to you. Some others had the same problem.

I don't know why the old path was not replaced. Perhaps because the new build was designed to preserve some personalized settings, this one may have been overlooked - but that's just a guess.

I'm glad that all worked out well for you and Welcome to the Norton Community Forums!

Best Wishes.

CanMike · December 3, 2008, 2:32pm