Full system scan

For some reason the full system scan only scans like 220k files now, normally it scans 400k files.

Set my scan options to scan everything, nothing is skipped and still it only scans 220k files?

Norton insight  found 1900 files/maps and I know there should be over 2100 if not more.

Tried repair tool and scan for rootkits but nothing was found, reinstalled Norton aswell.

 

Downloaded another AV. And it found 400k files:smileyfrustrated:

 

why is that so?

 

reinstalled windows a week ago, so it can't be a virus or something..

The other AV. Is malewarebytes which I installed last night to check if it found all the files like Norton normally do. Checked all my options and it shouldn't skip the files and if I check the logg: "0 files skipped".

 

I know the amount of files varies but not by 180k on a full scan when nothing is skipped? Had Norton for like 2 years now and never seen this before.

 

Should it be like that or is something wrong?

Hi munken,

 

Does the change in file count correspond to the time you reinstalled Windows?  Reinstalling the operating system could certainly account for the disappearance of thousands of files - you are essentially starting over.

 

Malwarebytes and Norton do not use the same algorithms for counting files - their totals are not comparable.


SendOfJive wrote:

Hi munken,

 

Does the change in file count correspond to the time you reinstalled Windows?  Reinstalling the operating system could certainly account for the disappearance of thousands of files - you are essentially starting over.

 

Malwarebytes and Norton do not use the same algorithms for counting files - their totals are not comparable.


ofc. I know all my files are gone when I fully reinstall windows:smileysurprised:

what bugs me is that Norton scans 400k files(not skipped) and then 200k(not skipped). I run repair, not a single error was found, check my scan options to see if everything was right and it was.

So I download and run Malewarebytes manually in safemode  and it finds 400k(Norton again finds 200k) I don't understand. ofc. Its a different program and all but something seems to be wrong when this happens?

Or maybe a update changed something?

 

Just want to make sure that everything works as it should do.

 

 

Hi munken

Just checking the version of malwarebytes is the free version and not the trial or pro as these have real time protection that can conflict with Norton.  When you downloaded it may have offered the trial version, which is the pro version.

 

What version of free trial software came with the computer and how did you remove it?

 

Even if you set Norton not to skip files it will skip files as it can recognise that it check the file as safe on a previous scan and that the file hasn’t been used or changed.

 

 

Are you looking at what the image below shows when you say no files where skipped?

 

 Capture.JPG

 

 

 

ATB

 

intesec

munken,

 

Unless I misunderstand what you are describing (which is always possible <s>) are you not seeing the effect of the way Norton does not rescan files it has passed as OK unless they changed since then while other AV programs will not see the Norton record of OK's and so scan everything?

 

Even if you used some other program that did skip files it had found OK their tagging would be different to Norton's and so you cannot compare the number of files scanned between AV applications while the drop in Norton's files scanned is how it works!

I was not running norton and malewarebytes at the same time because I knew they  probably would conflict with each other.

 


huwyngr wrote:

munken,

 

Unless I misunderstand what you are describing (which is always possible <s>) are you not seeing the effect of the way Norton does not rescan files it has passed as OK unless they changed since then while other AV programs will not see the Norton record of OK's and so scan everything?

 

Even if you used some other program that did skip files it had found OK their tagging would be different to Norton's and so you cannot compare the number of files scanned between AV applications while the drop in Norton's files scanned is how it works!


So even if I set norton not to skip any files, it will skip files that are "OK" by norton?

if so then i guess everything is fine.


munken wrote:

So even if I set norton not to skip any files, it will skip files that are "OK" by norton?

if so then i guess everything is fine.


That's something I cannot be sure of since I don't know how obedient Norton is <g> I've occasionaly seen complaints from users of it not doing what it was told to but one can never be sure whether that was so or whether a mistake was made in settings .....

 

I've just glanced at my NIS 2012 Settings for scanning and the only reference I see to skipping is under Compressed File Scanning where it as an ON/OFF for Intelligent Skip Scanning and that may not be doing what you think it does! Here's a link to the OnLine Help on it or you can find it by clicking on the ? alongside the first Compressed File Scanning entry.

 

<< When you turn off the Intelligent Skip Scanning option, Norton Internet Security scans files of all types, regardless of their extension.  >>

 

But this is a subset of Compressed File Scanning -- which I turn off to speed up scanning since anything inside won't harm me and will be scanned if I open the compressed file -- and I don't think it relates to general scanning.

 

But I'm not sure of this so maybe someone who actually knows can comment on this.

When the Scan Performance Profile option is set to "Full Scan," all files, even clean previously scanned ones, will be scanned - nothing will be skipped.


SendOfJive wrote:

When the Scan Performance Profile option is set to "Full Scan," all files, even clean previously scanned ones, will be scanned - nothing will be skipped.


I was just getting ready to post this link - but it looks like SOJ beat me to the comment.

 

 


huwyngr wrote:

<< When you turn off the Intelligent Skip Scanning Option, Norton Internet Security scans files of all types, regardless of their extension.  >>

 


 got "full scan" on and I turned off the intelligent skip scanning option and did a test scan and the result was 160k files scanned. 

Will have to reinstall Norton completely and see if it fix my problem.. If not I guess some update changed some files/turned them into packets or whatever. Guess that is possible.

 

Thanks for the info.

 

Note what SoJ and Yank posted about Full .....

 

I see you marked my earlier message as the solution but is it?  You can unmark it if you want to.