FURIOUS about auto renewal price

I was just charged $84.79 for automatic renewal for Norton 360.  Equiv price on website is $59.99.  I am VERY ANGRY that Symantec would GOUGE existing customers and not give them the best/fair pricing.  I contacted customer support, and I cut/pasted the dialog below.  Norton lost a customer.

 

 

You are now chatting with Edzon.

Edzon: Hi. Welcome to Norton Support

Edzon: I can see that you were charged automatic renewal

Dan Schmidt: I was charged for automatic subscription renewal to Norton 360. Charge was for $84.79 under transaction number: APxxxxxxxxxxx. I would like a refund.

Edzon: Hello Dan

Edzon: Let me check Dan

Edzon: I can see that you were charged on the 13th of September

Dan Schmidt: Why is this taking so long?  [note: several minutes past]

Edzon: Still processing it Dan

Edzon: Refund will take 2 - 5 business days

Edzon: Case number is xxxxxxxxxx

Edzon: Is there anything else?

Dan Schmidt: Yes.

Edzon: What is it Dan?

Dan Schmidt: Can you tell me why I can purchase an equivalent renewal on your website for $59.99?

Edzon: Let me check

Edzon: It depends if Norton offers it now

Dan Schmidt: http://us.norton.com/upgrade-center/promo?trf_id=symcom&inid=us_hho_navbar_upgrade_to_center

Edzon: You can purchase it from there Dan

Dan Schmidt: I know. So a loyal customer like me is charged $84.79. It requires my own intervention to identify that I only need to pay $59.99.

Dan Schmidt: Why?

Edzon: Dan the usual price of Norton today is the price that you were charged automatically

Edzon: But you have an option if there is a promotional offer

Edzon: You can purchase it online

Dan Schmidt: Edzon, I'm sorry but you do not seem to understand. You should have given me the $59.99 price in the automatic renewal. If I hadn't taken the time to search your website, I would not have known about the reduced price. This is very poor customer service. Even worse, you do not seem to even acknowledge the error.

Edzon: Dan as much as I want to give you information about auto renewal price

Edzon: The auto renewal price comes from the recent price of the product even though it show $59.99 on the website. That is why you can purchase it online for much cheaper price because of the promotion

Edzon: If you want you can contact our support number so they can assist you for that

Dan Schmidt: This is a very good example of how NOT to treat your customers. It is the reason I will switch to a different product. I will cut/paste this session, and I will be sure that others on forums and facebook, etc. understand how Symantec is treating their existing customers. Unfair