I have been using Online Family for about 2 months now and have to say I am very satisfied. I have 2 children under the age of 14 both of whom have laptops. I work in IT so I have been exposed to very good and not so good websites. I also understand what is out on the web that can be harmful for kids.
As for Online Family, it is very easy to use. I like the fact that I can centrally monitor my children's activity and make changes immediately from any computer with a browser. I also like the e-mail notification feature that keeps me up to date on restricted sites they attempt to access. In addition, by viewing sites my sons visit, I can understand how they are using their computers for school research and interests they have.
Norton has come a long way from 2005 when parental controls were very limited.