When users have reported similar - as I recall…the issue has been that their side was blocking some Norton pages content. That’s why I post Please allow Norton pages content. That’s why I suggest Chrome.
Users - Australia have reported issues reaching support.
~ from my location - I’ve not had issues reaching support.
Social Support from my location does not have Bots nor need Code.
What browser? What browser extensions?
and when you call Norton Support - Australia 1800 680 026 - what happens?