On both iPad and iPhone genie appears to be scanning web sites when there are no app or browsers open. The count on both my devices is in excess of 800,000. Surely this can’t be correct.
Sounds like you should clear cache and data in the app and start over.
When you see the 800,000 items, is that on the home screen of 360? If so tap on it and you might see the same thing I see on my iPhone. It shows the number of items scanned, and notes the number of risks found in the last 6 months. It further lists the items under Safe Web and Safe SMS.
So it is not showing what it is scanning in real time. It is a summary over a given time.
Hello @Kaw57,
Welcome to the Norton community of mutual assistance and exchange between users !
To complement the feedback from @xjoex and @peterweb, I think it’s worth remembering that Norton Genie can be integrated into Norton 360 via the new “Genie Scam Protection” and “Genie Scam Protection Pro” features (limited to the US and certain English-speaking areas) or independently with dedicated “Genie Scam Detector” apps available on the App Store and Google Play (or via Genie Online).
The previous feedback mentioned the individual statistics provided by Norton Genie Scam Protection with “Safe Web and Safe SMS,” and with Norton Genie Scam Protection Pro, there would also be detection indicators corresponding to “Safe Email” and “Safe Call.”
For my part, I am in an area not (yet) eligible for AI-powered scam detection integrated into Norton 360. I am therefore still limited to the “Genie Scam Detector” Android app. When I launch this app, I also get the message “I’ve flagged 796,684 scams so far. I’m getting better at this every day!” And I think that’s the case for you too.
This figure doesn’t correspond to the number of websites analyzed, but rather to the number of scams detected, which is completely different. This figure obviously doesn’t correspond to the detections on your accounts or devices, but to the entire Norton Genie Scam Detector user community since the app’s launch.
I think that’s where the difference lies.
But I agree, Norton marketing certainly still has some pedagogical work to do on the subject and on the very distinct communication of these three versions of the Norton Genie tool.
@Gayathri_R : A little feedback on this point to the team concerned would certainly be wise. No ?
Have a good weekend and a good day.
Sincerely,
Guillaume
1 Like
fwiw ~ I’m US and not seeing Genie with Norton 360 v25.5.10141 (build 25.5.10141.934) - W11 24H2
Note: clean Norton 360 install, yesterday.
1 Like
@bjm :
Thanks for the responses. If the figure is not related to my web usage it makes the figure more understandable but totally irrelevant to me. The only thing of relevance is the ratio for threats to my personal web browsing.. don’t understand why Norton have not provided the metrics in this way - much more powerful. 2 threats averted out of nearly a million might be considered a justifiable risk and worth turning of safe scan. 2 out of say 1000 is a much more power incentive to keep scanning