Getting a refund

JacquelineS_Walker · August 23, 2024, 9:12pm

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: How do I contact Norton to get a refund ?

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

bjm · August 23, 2024, 9:45pm

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bjm · August 23, 2024, 10:10pm

bjm · August 26, 2024, 11:04am

Johnny_Kao · August 28, 2024, 7:35am

I’ll try. Thanks!

bjm · August 30, 2024, 8:26am

Please post progress

Johnny_Kao · August 30, 2024, 9:19am

I thought I posted. Just want to update that my issue has been resolved. What happened was that the retail version I purchased has a geo-lock (I’m in Taiwan) and would not allow me to install for some of my devices. Anyway, problem solved. Thanks!

bjm · August 30, 2024, 1:06pm

appears you posted in your topic and here
and I asked for progress twice
Sorry

Wilfred_Lowe · March 20, 2025, 9:24pm

I wish to cancel all subscrittion immediately.

Wilfred_Lowe · March 20, 2025, 9:36pm

Good evening Johnny. I have been notified bt paypal that £174.97 have been paid to Norton
LifeLock yesterday 19/03/2025. I have not been using the service for approximately a year, so, I wish to have an immediate reimburstment.

bjm · March 20, 2025, 10:46pm

what country? UK?

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Norton Cancellation and Refund Policy [here]
How to request a refund for an annual renewal fee [here]
Norton annual and monthly subscription refunds [here]
Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store [here]

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Important subscription, pricing, and offer details:

Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.

Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/