Getting false "Device has not reported any activity" emails

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1

I saw some other threads on this but they are closed/locked and the problem does not seem to have been resolved.

If I go into "Activity Summary" I can see that the device is reporting activity (time used, web sites visited, location, etc.) but I get emails almost daily saying "Device has not reported any activity".

The odd thing is that this is a new device with a brand new app installation and the same thing used to happen with his old device.

2

For me as well.

3

Yes, it seems like it has been resolved for me.  

4

Hi All

We have addressed false "Device has not reported any activity" and you should not be receiving them unless the device is inactive

Could you check If the issue has been solved?

5

I just responded to your private email with the below info;

It is both for the phones labeled " Nic & Jaiden". Just received more emails last night that there are now 2 days of no activity for both of these phones. I emailed all of the info and screenshots yesterday to Abhilash Raipally but have not heard back as of yet. I was communicating with this person regarding other issues I was having of not getting email notifications when blocked websites were visited. My subscription ends in 9 days and this is not proving to be a reliable app to renew for another year.

I just took my sons phone and logged into NF as a parent and when I look at everything, there is nothing! No activity for anything. When I log into NF on my phone, I can see everything. This is so frustrating. Can you please tell me what is going on?

 

6

Hi @3rian and @chec

 

We regret the inconvenience. I have requested few information in private message for analysis.

Could you provide them, so that I can help you?

 

Thanks!

7

I just sent an email to Norton about 15 minutes ago regarding the same exact thing. I got two emails last night after 9 PM stating that both of my sons phones had no activity for 1 day, but if I log onto Norton I can see blatantly that there was activity going on and being on various websites! My sons were with me the whole day yesterday and I watched them go on different websites and I actually asked one to look up a store for me, so I know for a fact they were searching websites. My subscription ends in 10 days and this definitely is not worth paying $50 for false information.