Getting "Faulting application"s - why?

Norton Security | Norton Internet Security
21

Hi,

 

Yes, it will remove pcanywhere and WinFax.

Also, open Windows Task Scheduler not the NIS GUI - Settings.

There are some Norton Tasks listed there.

 

Regards,

22

I appreciate you taking the time to find that link, but it's just giving me an overly broad general description similiar to "it was added to you system by NAV and it protects you".

23

Hi again,

 

I've also noticed your MSVCR100.dll error:

 

 Faulting application name: WSCStub.exe, version: 21.2.0.38, time stamp: 0x531faac9

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0xc0000005

Fault offset: 0x0001025b

 

 

You should also try to install some/all of these:

 

24

Yes, it will remove pcanywhere and WinFax.

How do I preserve my PCA settings and remote locations?

25

John,

 

Please check your Private Messages -- click on the List Private Messages icon when it changes color.

26

" How do I preserve my PCA settings and remote locations?"

 

See: http://www.symantec.com/business/support/index?page=content&id=TECH107098

 

Regards,

27
Apostolos wrote:

Hi again,

 

I've also noticed your MSVCR100.dll error:

 

 Faulting application name: WSCStub.exe, version: 21.2.0.38, time stamp: 0x531faac9

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0xc0000005

Fault offset: 0x0001025b

 

 

You should also try to install some/all of these:

 

I don't want to sound unappreciative, because I am, but I am starting to get concerned about all the differnt suggestions coming from different people.

 

This one in particular has me scratching my head. Yes, I did get an error with the MSVCR100.dll file, but that file is located in one of NAV's own directories, so windows will use it BEFORE trying to use any other version of it on my system. Meaning, even if I installed a newer version of the C++ Redist fileset and it had a newer version of the MSVCR100.dll as you suggest, NAV will still only use the version in its own directory. This is by design and a part of the "positive" aspects of "DLL HELL" to make sure an app will run correctly even if another app installs a bad version of a file in the shared windows system directory.

28

" Yes, I did get an error with the MSVCR100.dll file, but that file is located in one of NAV's own directories,"

 

Hi,

 

I assumed that NAV will be uninstalled and a fresh version will be installed.

It's not bad for your system to have some extra versions of MS Redistributables.

I had all these installed on my systems before installing NIS.

See if this helps with the new installation of NAV.

If you are concerned with NRT, because of PC Anywhere, do not use it.

Just uninstall via CP, then after reboot manually delete any leftovers at the exception of the Symantec folder containing your product key.

 

Regards,

29

John

 

If you want to really clean out Norton AntiVirus but don't want to use NRT because of its blunderbuss effect, you might try Revo Uninstaller.

 

http://www.revouninstaller.com/revo_uninstaller_free_download.html  

 

 There's a free ersion and it's something that I like very much because after analysing it offers you choices.

 

Stage 2 is to run the normal Windows Uninstaller which uses a script prepared by Norton but then it offers additional stages where it searches for left overs but in each stage it lists what it finds, shows you where it is and makes you check boxes if you want to have Revo remove it.

 

I would hope it would differentiate between NAV and PCAnywhere and you could check this since after you install Revo it lists all the applications it finds so it should show them seperately and as you will see at the stages after 2 you can trace exactly what is what since it shows the details of Registry entries from beginning to end and if it ends with something that looks like PCAnywhere you could leave it unchecked.

 

Note that it may go beyond the Norton Removal Tool which deliberately leaves a few things like a flag to stop a user from multiple installs of a trial download and avoiding payment for a licence and, I think, NRT probably leaves the text file with your KEY in it. So make sure you have saved your KEY and that you will lose any settings.

 

Just a thought but I have to say that I don't know anything about PCAnywhere and what it installs.

 

Oh Yes -- there's one trap you need to avoid: after you run the stage  which uses the Windows Uninstaller, if you get a popup saying that you must now restart your computer to finish removing files that are in use DO NOT DO THIS! If you do then Revo loses its place (in the past anyway when I ran into this) and can't restart because the application is no longer there to be identified and listed.

 

So when the pop up appears, ignore it and minimize it, close it or bring Revo up to the front so you can tell it to go on to stage 3 .... at the very end it will list a bunch of files it can no remove and those I believe are those that would be removed if you had restarted ..... but I do restart after Revo has finished just to be sure ......

30

That other post with the link on how to save PCA remotes should do the trick to preserve my PCA.

 

So I will use the NRT to make sure its done right.

 

I have a project I need to work on now, so I wont do the NAV un/install yet because the last thing I need is murphy taking advantage of the situation and doing something that will take me 6 hours to fix.

 

I'll post after I do do the NAV thing.

31

What will you use to reinstall NAV?

 

Download from your account which gives you the current downloadable version with minimal updating and already activated

 

or

 

Get a link from us for a single file installer that you can download, save to disk and then install from something already on your drive -- I don't like download as you install ....

32

I would like (if possible) a self-contained setup.exe that isn't just a stub that needs to go online to get the rest of the setup because I rather do the install off-line to minimze risk.

 

Does such a beast exist?

33

Try  www.norton.com/latestnav

 

 

 

34

Got it - thanks for the link.

35

OK, I just:

 

1) Uninstalled NAV

2) Reboot

3) Ran Norton Remove

4) Reboot

5) Installed NAV.

 

Still getting the crash with "WSCStub.exe" every couple of hours.

 

So, now I am focusing on finding out:

 

1) What *specifically* what does WSCStub.exe do, so I can figure out if it's something important, or not and can ignore it.

2) Find out if WSCStub.exe is crashing *everytime* NAV tries to run it, or maybe the 2-3 events I see in the event log are just the times it crashed, but it has run successfully at other times, which would also make these crashes less important.

 

Altough I appreciate everyone's help in trying to figure the cause of this, I now need a specific answers to the above questions so I trust you will understand that guesses wouldn't be much help.

 

So, what would be the best way to get an accurate answer to the above questions directly from a symantec tech or developer?

36

I have not read every post here but,

Did you ever try updating your drivers, especially the video card like I suggested in post #5?

 

Dave

37

Hi Dave,

 

Thanks for the suggestion, but I kinda want to stay away from things that are significant changes to my system that could end up giving me a BSOD and waste a day fixing it.

 

At this point, I am only interested in knowing *specifically* what WSCstub.exe does, so I can understand if this error is important or not. If its not important or if the crash events are just a fraction of all the successful runs of the file, then I can simply ignore the errors.

 

But, if this file does something important and it's crashing everytime it attempts to run, then that would justify taking the risk of a BSOD in trying your suggestion to fix this issue.

 

I trust you will understand why my priorities are what they are at this point.

38

Hello John

 

I will bring this thread to the attention of Norton and see if a Norton emplyee can explain to you what that file does. The Norton employee will have their name in red if they post back here.

39

John

 

See if this explains and helps

 

http://community.norton.com/t5/Norton-360/Windows-7-Action-Center/m-p/174390#M23392 

40

Hey Hugh,

 

I did a keyword search for "WSCStub" on both the page you provided the link for and on third thread that that page referenced but didn't find any matches.

 

Those threads seem to be talking about a firewall issue.

 

Did you post the wrong link?