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I used Ghost 10.0 for years without issue but after rebuilding my PC this month I decided it would be a good time to update various bits of software so I am 6 days away from the end of a Ghost 14.0 trial. I have a simple setup. I do an entire non-incremental disk image of my D: drive (where my "My Documents" data is stored) at 5:00am every morning. The total backup size is only just over 4GB of data and the backup target is a NAS on a 1Gbps local network. My nightly backup works about 50% of the time and on the 50% of the occassions when it fails the error message I get from the event log is:
Error EC8F17B7: Cannot create recovery points for job: JSL-DESKTOP1 D_Drive. Warning A7C3001B: Win32/Win64 API FSCTL_LOCK_VOLUME(\\?\Volume{6ef0cf6c-2a00-11dd-9ef8-806d6172696f}\) failed. Error EBAB03F1: Access is denied.
Details: The disk is in use or locked by another process.
At 5:00am I am not at my computer so typically it isn't running anything except Firefox. The only automated stuff I know about is my Kaspersky security that will download updates every hour or so (but I expect that is all on my C drive anyway) and Mozy online backup but I have checked the Mozy logs and that typically backs up on even hours so a Ghost failure is typically 55 minutes after a Mozy backup completes and an hour before the next one started.
When I get to my computer in the morning and see the error then whenever I run the backup manually it has worked 100% of the time, including one time when I deliberately triggered a Mozy backup and a Kaspersky update and then started the Ghost backup while those activities were running.
Does anyone have any ideas? Two things occured to me.
1) Read the release notes! Unfortunately I remeber the release notes coming up on screen when I installed the trial but I can't find them now. Can anyone tell me where they are?
2) There is the ability in Ghost 14.0 to run a command immediately prior to executing a scheduled backup. Are there any debugging tools available, in particular a command that would try to acquire a lock on the D drive and give a more informative messge if it fails, i.e. identify what process is already holding the lock.
Obviously I'll be contacting Symantec support to discuss this but I'd like to try and do a bit of work myself first, at the very least reading the latest release notes.
- Julian
Thanks for the reply. More info follows...
I have two seperate "drives" on my PC. My dirst drive is a 2 disk hardware RAID 0 configuration using an Adaptec 1220A controller (The drives are Raptors). This drive is partioned into a C: partition (my system partition) and an E: partition (a backup and scratch-space partition). The other drive in my system is a single Samsung Spinpoint SATA drive plugged into the controller on the motherboard and is formated as a single D: partition where I keep all my fast-changing data. The other item of interest is an Infrant ReadyNAS that is connected to my PC over a GbE wired LAN.
Right now I have two backup jobs set up in Ghost, one for the C: partition and one for the D: partition.
The C: backup is a regular recovery point set that is set to run at 7:00am every Monday and to create a new backup set the first time it is run in a new week. I know this is stupid, I set it up this way by mistake (I obviously misread the prompts). On Ghost 10 my C: drive backup was just a full independent recovery point run once a week so this is what I will change it to once I sort out my other problems. The backup does a verify afterwards. The backup is created on my NAS. This backup has never failed.
The D: drive backup is the one that fails (it failed again last night after going 3 nights withut failure). This is of type "independent recovery point" and is set to run at 5:00am every morning and backup all of D:. Compression level is standard and it is set to verify after completion. It also has the "Prepend computer name to backup data file name" option set. This backup is created on my NAS but then also has the option for an offsite copy set which I use to take a second copy of the backup onto my E: partition (see second paragraph) in case I ever lose my D: drive and have a problem with the NAS at the same time. (I'm pretty paranoid about backing up - I also use Mozy for an online backup of D: as well.)
Is there anything else I need to tell you?
- Julian
It might be the offsite copy is failing because of a problem connecting to the NAS. Have you tried creating the job without the offsite copy? I would recommend trying that once and seeing if the job completes. You may also want to try creating an alias for this NAS so that Norton Ghost will be able to identify it quickly when it is connected. Please let me know if you’ve already tried this and the problem still occurs. Thanks!
You mention a weekly backup job and a nightly backup job…so you have 2 different backup jobs, or just the one? Do you have a dual boot system, or software RAID? Any additional information about your system setup and the backup jobs on your system are appreciated. Thanks!