I need to back up my hard drive. I bought this program thinking that it would but it runs up to 96% and then fails due to bad clusters. I followed instructions to change to ignore bad clusters. Now hangs up at 94% (Gave it an hour with no progress). There dosn’t seem to be any Symantec Support. so I have tried to get an answer this way. Chkdsk d: /f finds no errors. A program called Defraggler sees a nest of bad clusters. Everything seems normal else. If I can get an image, I could retry to format this drive (3 months of use).