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You may want to review the following document on the error:
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/0/b8a03ebf71ee2dc585256ee500610ccf
Please let me know how this helps. Thanks!
I think I figured out my problem. Possibly others are having the same problem. Reading posts from others with similar problems gave me a clue. Nortons guide reads “The new hard drive does not need to be formatted.” I suggest It should read “must not be formatted”. In Vista I left the partition on the new hard drive set up as simple and unallocated. I did not format the new drive partition. I followed the Ghost Copy My Hard Drive Wizard. When the copying was complete, I shut the computer down and disconnected the old hard drive. The computer booted on the new hard drive rather slowly after getting the initial Windows screen. New copy looks fine so far
Thanks for the link Tony, it didn't help, it seems to refer to W2000 or NT not XP (and yes I know XP is based on NT but it's not the same thing though).
I lost the 'NTLDR is missing' message and it just got to a light blue screen and hung there. I wasted three whole evenings trying everything I could think of and googling various problems without success. Eventually I downloaded a freeware program recommended by a friend (he found it after similiar problems with Ghost 14.0) and it copied the old drive perfectly to the new hard drive in under an hour with less than three mouse clicks. Everything worked first time.
I have removed Ghost 14.0 from my system and know there is no point asking for a refund from Symantec so I have wasted $70 on a piece of software which is unable to do what it is advertised as being able to.
I am very disappointed with Symantec products in general lately. For many years I have used Norton Antivirus on my home PC and most of my employers have done likewise. That has gradually become slower and more user unfriendly with every new version. I finally gave up with that after installing the latest version on a clean XP Pro install to find it was taking nearly 15 mins for the system to boot up. With one of your competitors products installed the same system takes 3 mins to boot up. At work our boss has also got rid of Norton Security products after having similar problems with incredibly slow performance after upgrading to the latest version of Internet Security. In fact it was so bad the office staff had nicknamed it 'Norton Is The Virus'.
Now Ghost has been ruined, supposedly in the name of progress. Early versions were simple and quick to use, did what they said on the box with the minimum of fuss, efficiently and reliably. Ghost 14.0 has had pretty much every shred of user-friendliness removed and is really no relation to earlier versions if the software.
Perhaps you would like to pass back to the product development team that if they continue taking well liked and perfectly serviceable applications that are used by many people regularly, and turning them into bloated malware that clog up PCs, reducing their operating system to a crawl, or removing the main function that end users buy the software for then Symantec won't have many customers left before long.
5 years ago if you asked someone in the IT business what virus protection or cloning software to use Norton would be the first word they would generally offer, now I find if you mention you are thinking of installing Norton security (or any other) software there is a sharp intake of breath followed by a recommendation to install anything BUT Norton if you want a system that actually runs properly.
Anyway thanks for you advice Tony
Cheers
Since you start by saying in your first post that the drive you are trying to clone is receiving SMART warnings, I would look to an impending drive failure as the cause. Do you know which warnings are occuring? While Ghost is designed to clone/backup a drive to ensure system recovery it is not intended to save a failing drive. If you have a drive failing, a very likely problem that occurs is data transfer corruption. Your clone is proceeding, but due to problems at the source the image that is being laid down on the new drive is not an exact copy. Essentially you're taking an unstable data set and putting it into a more stable container. When you have an impending failure, it's recommended that instead of using an imaging program that you perform a bare metal recovery or transfer. Once you have a stable drive to work with, I would recommend imaging the drive so if it gets to the point where SMART warnings occur again, you can just take your most recent image and restore to a replacement drive. Please let me know if you have any questions.
Hi Erik
Many thanks for your reply and information. The SMART warnings were attributes 03 Spin up time and 10 Spin Retry Count. Monitoring the hard drive with a SMART diagnostic utility attribute 03 was way over the threshold on initial start up, attribute 10 was only just over the threshold. Once the drive had been running for 1-2 mins both these values fell back to normal values and the fault was no longer current. There was a temperature fault logged, however, this was never a current active fault and appeared to be a one off some time ago. I did find information online that some drives fail the spin up time checks when new but this drive had logged 20,000+ hours under attribute 09 Power On Hours.
The drive was functioning fine, however my friends had been thinking of upgrading to a larger drive for a while and decided now was a good time to do it.
Ghost appeared quite able to transfer partitions individually which were accesible when the new drive was installed as a slave. When the new 'cloned' drive was installed on it's own as a master the machine would not boot, the initial NTLDR missing message, then the light blue background with machine hanging up. I tried both with and without copying the MBR, just copying the C: Windows partition, copying all the partitions in various orders, making a drive image and restoring that to the new drive etc all without success.
I obtained a freeware program, recommended by a friend who had had similar problems with Ghost 14.0. It took three mouseclicks and after an hour the new disk was finished, put it in as master on it's own and the computer functioned perfectly.
Having used Ghost in an earlier version it used to be so simple and easy to clone a drive and I have never had any problems before. I was disappointed to pay $70 for the software to find it now makes copying a hard drive so much more difficult if possible at all.
Looking at the posts on this board it would appear that I am not the only one who has found the latest version of the software to be less than able.
Thanks for your information
Cheers
Paul
Hi There, Could you please tell me the name of the freeware product you found? I'm having the same problem with ghost and I'm tired to fighting with it!
Thanks!
Hi there,
I concur with Paul. Norton Ghost 14 is not worth much. I spent way too much time trying to make it work, to no avail. Yeah, $80 bucks down the drain.
I am a long, long time customer and supporter of Symantec products and lately I'm getting very disappointed or shall I say disenchanted with Symantec's products.
Before Symantec acquired PowerQuest and subsequently killed superb Drive Image that was what I used for years with no problems whatsoever.
I doubt very much I will ever buy another piece of software made by Symantec.
Just my two cents.
Cheers,
Michael
Paul - please check your PMs.
Same thing here... hanging up on the blue screen right before welcome. Spent $75 on Ghost 14 and it sucks - can you tell me the name/link of the freeware program?
Thanks!
--Ken
Looking through this board it seems a lot of people are finding Ghost 14 to be problematic and user unfriendly. I was asked to fit a new hard drive to a friend's PC as it was showing a SMART fail which upon closer inspection was flagging up the drive mechanicals as failing.
Having used earlier versions of Ghost with no problems I paid and downloaded the full version of Ghost 14.0 and despite following the instructions I am unable to successfully clone the drive to the new hard drive.
The PC is an HP Pavillion 2.8GHz Pentium 4 fitted with a Maxtor 120Gb IDE hard drive. It is currently formatted with the following :
H: HP Recovery Partition (Primary - System - NTFS) - C: Windows XP Pro/Programs (Logical - Boot- NTFS) and D: My Documents (Logical - NTFS).
The new WD 500Gb hard drive was attached to the slave connecter on the IDE cable, jumper set to 'Slave' and jumper on existing HDD to 'Master'
The drive was initialised but not formatted. Using Ghost 14 I followed the instructions to 'copy the drive' partition by partition along with the MBR for the drive. (Where is the user friendly 'clone' option from previous versions, a retrograde step losing that function)
In windows disk management I can see all the partitions on the hard drive exactly as they are on the existing drive just with no drive letters allocated and H: not showing 'System' and C: not showing 'Boot' in the label.
Computer powered down, new disk installed as standalone Master IDE drive and restarted, black screen followed after several seconds by an error message along the lines of 'Insert valid boot disk or press any key to reboot'
After some research online, if I have understood correctly the Windows partition needs to be a Primary partition set to 'active' for the system to boot. (If that is the case how is it currently able to boot if C: Drive is a logical partition?)
Put old disk back in as master, boots fine, deleted partitions off new drive and tried again, this time setting C: partition as a Primary partition and 'Active', removed old HDD, new one back to master, now power on and once again black screen followed by the error message 'NTLDR is missing' , also tried not copying over the H: Recovery Partition still the same result.
I have tried various different combinations, copying all as primary partitions, with and without copying MBR from existing drive etc etc and have now wasted several hours unsuccessfully trying to perform what should be a simple task going on earlier versions of Ghost.
Perhaps someone from Symantec can tell me where I'm going wrong and if what I have read in this forum; that Ghost 14.0 will not clone a disk is correct. If that is the case then how do I go about getting a refund as this product has been mis-sold as being capable of allowing a user to transfer all their data to a new blank hard drive.
Sounds almost exactly what my experience has been. Vista, SATA HDD, etc. Cloned drive says “preparing Desktop” for a while and then goes blue. Product not what I paid for. Maybe someone will post a solution. No help at Norton Support unless maybe you wait for a while to CHAT.