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I've been using Ghost 2003 for years without problems, but thought I'd better get up to date with my software so purchased Ghost 14 today. Not too happy!
I'm running a dual boot system, XP and Vista.
XP resides on the first 200GB of my 500GB main hard disk and Vista is on the second partition.
Problem 1:
I wanted to do a simple disk-to-disk clone to an identical 500GB SATA drive. The feature (which existed in Ghost 2003) doesn't seem to be there! :(
The only similar option I could find was the "Copy My Hard Drive" . However, this only lets me copy a "drive" (read "partition").
The only logical step I could see was to select both partitions ("drives) and then select the unformateed drive. Nope! Could only select one partition.
So I tried the next logical (to me) step - copy the C drive/partition, with MBR data etc., and then copy the second partition/drive. I did this, and it looked good, with no reported errors.
THis is a summary of the setup of the first particion. The second was similar:
Source drive to copy: XP (C:\)
Destination:
(F:\)
Options:
[X] Check source for file system errors
[X] Check destination for file system errors
[ ] Resize drive to fill unallocated space
[X] Set drive active
[ ] Disable SmartSector copying
[ ] Ignore bad sectors during copy
Destination partition type: Primary
New drive letter: F:
Advanced options:
[X] Copy MBR
When I rebooted, it came up with the option of booting to the old operating system (XP) or Vista. "Yay", I thought (prematurely). it then failed to boot, saying it couldn't load Winload.exe!
What happened to the good old disk to disk clone option? Can't do it when running WIndows? No problem! I don't mind a boot into DOS session.
I sincerely hope I'm an idiot and there's a logical explanation. Maybe the method of cloning an entire hard disk is hidden somewhere in the depths of a menu structure somewhere in the program. PLEASE, someone tell me where I went wrong?!?!?!!!!!
Problem 2:
I quite like the concept of the Offsite Copy of the recovery points. However, I can't seem to make that work either. Maybe I'm dumber than I thought!
I speficied the path to my FTP site, including the path to the directory created for the recovery points.
I can connect to this location using an FTP program and Windoze, but the copy fails in Ghost.
The error received is :
Error EC8F1F5D: Cannot create offsite copy ftp://[myhost].com:21/public_html/GHOST/DAVIDL-PC_C_Drive001.v2i. Error E7D10053: Unable to copy from file 'F:\ghost2\DAVIDL-PC_C_Drive001.v2i' to file 'ftp://[my host].com:21/public_html/GHOST/DAVIDL-PC_C_Drive001.v2i?mode=passive&timeout=60&retrycount=5'. Error E0C10005:
Details: Unspecified error
[my host] = my domain name, in case that wasn't obvious.
I think the interesting thing to note here is the port number included in the path : "....com:21"
I didn't specify the :21 when setting it up
What am I doing wrong here??
Thanks in advance to anyone who can enlighten an ignorant soul! :(
Well, that's it for me, folks! I'm off!
I've been a loyal supporter of Symantec/Norton for years but after this little episode, I'm afraid my loyalty has changed. :(
Moving functionality out of a product (for profit seems to be the motive) has convinced me to look elsewhere.
I can get what I want from another product (and I'm sure there's more out there!) and it works, has a very simple user interface and it's very quick!
Not only that, but they allow you to download a 15 day trial, which is fully functional. Acronis True Image 11.0 did the job without any fuss.
Sure, it requires a reboot an isn't as pretty, but it worked; and extremely quickly too!
In my humble opinion, Symantec, you've tried to do too much and made the product too complex. the KISS principle applies to software too! There are some great features in Ghost 14 but it's way too complex and just can't cut it any more.
I'm very sorry for the poor experience you have had with Norton Ghost 14. It seems that you are looking for more advanced features, which the Backup Exec System Recovery product (Enterprise Version) would be able to provide.
As to your Offsite Copy problem, you may wish to review Chapter 4 of the Norton Ghost 14 user guide. Below is the section on Configuring FTP settings for use with Offsite Copy:
File Transfer Protocol, or FTP, is the simplest and most secure way to copy files over the Internet. Norton Ghost serves as an FTP client to copy your recovery points to a remote FTP server as a secondary backup of your critical data. The Options dialog box lets you configure basic FTP settings to help ensure that your recovery points are copied to your FTP server.
To configure default FTP settings
1 On the main menu bar, click Tasks > Options.
2 Under Destinations, click Configure FTP.
3 Refer to the following table when making changes:
Passive (sometimes written "PASV") mode helps avoid conflicts with security systems. This mode is necessary for some firewalls
and routers because when using passive mode, the FTP client opens the connection to an IP Address and port that the FTP server supplies.
Use active mode when connections or transfer attempts fail in passive mode, or when you receive data socket errors. When an FTP client connects using active mode, the server opens a connection to an IP Address and port that the FTP client supplies.
Specify the number of times Norton Ghost tries to connect to an FTP server before giving up. Norton Ghost can attempt a maximum of 100 times.
Specify the number of seconds Norton Ghost tries to connect to an FTP server before giving up. You can specify up to 600 seconds (10 minutes).
Stop trying to connect after Specify the port of the FTP server that is listening for a connection. You should consult the FTP server administrator to be sure that the port you specify is configured to recieve incoming data.
Hi. Thanks for replying.
"It seems that you are looking for more advanced features, which the Backup Exec System Recovery product (Enterprise Version) would be able to provide."
Well, actually, I wasn't looking for advanced features... I was looking for a feature that was standard in Ghost 2003, which, as I said, appears to have been removed from the basic product for some unknown (?) reason.
I've been using Ghost 2003 for years, and have always heavily relied on this standard feature.
It's a mystery to me why you would remove this pre-existing feature unless (shock! Horror!) it was a money-making undertaking to move it into an "advanced" product.
As for the second part of your answer, I don't think you fully read my original post, as the problem was the ":21" part of the path which refers to the port number used and resulted in the invalid path which caused the error. ..... Or did I miss something?
I apologize; it appears that I did not include the last bit of text in the User Manual about setting the "Default Port" for an Offsite Copy. This is an option with Offsite copy and is at the bottom of the section for Configuring FTP settings for use with Offsite Copy:
Specify the port of the FTP server that is listening for a connection. You should consult the FTP server administrator to be sure that the port you specify is configured to receive incoming data.
Port 21 is where the server is listening for commands issued to it, which is why the default for the Offsite Copy is for port 21. If you review Chapter 4 of the Norton ghost 14 user guide, it can guide you through this setup.
As to your other point, I understand your frustration with this feature not being available. Since 2003, Ghost has undergone many changes. From incremental imaging, to sector-based images, even to event-based recovery point creation, there have been many improvements to the design of this product. However, I do not see that multi-boot systems are 'very common'. While they may be more common than previous years, they are hardly a common household setup. And since most smaller businesses that test software are using Virtual Machines, Norton Ghost 14 accommodates this as well by allowing the users to convert images to Virtual Images.
Again, I am sorry for the unfortunate experience with Norton Ghost 14. I have contacted the product team about your feedback, which they are taking into account for the next version. Thank you very much for this information.
Thank you for your courteous reply.
Unfortunately, probably due to my not explaining myself well, you still miss the point on the second problem :
My problem was not how to specify the port number. I don't have a problem with that, and that is, in fact, what I did in the configuration.
My problem is that ":21" appears in the path in the error when trying to connect. I have removed my server name for obvious reasons, but the rest of the string is exactly what I received, including the ":21" in the remote path. THAT is the issue. In any case, the point is moot, as I no longer use the product for the stated reasons. Just thought it might help someone else.
Re the first problem, I have to disagree, I'm afraid. Yes, you are correct that a lot of "common householders" would not have a dual boot scenarios, I suggest to you sir, that most slightly more advanced users do, or have done, or will do in the future.
In my case, as a dual boot scenario is easily set up when installing Vista by running the install as an upgrade, I decided to dual boot so that I could easily use XP in the case of Vista problems or incompatibilities. I suggest, that a lot of technically competent people did likewise. As Vista has proven to be less than stellar, I use XP primarily, but occasionally need to access Vista for support purposes. If you read computer magazines, you will have seen instructions/discussions on dual boot scenarios many times.
I have reverted back to booting off a Ghost 2003 boot disk and imaging the drive (i.e. both partitions) in one go when needed. Simple. My point is that I will no longer upgrade the product as it now has less functionality (from my point of view) than earlier products, so why should I upgrade? Well, I guess I should say, the required functionality in the earlier product has been removed from the later product, so I have no interest in it now.
Problem 1 is sort of resolved! :(
Apparently this version of Ghost doesn't support cloning disks. Not does it support dual boot scenarios. Very sad, given that the previous version I used did support both of these options. Apparently they have removed this functionality from the product and moved it into the Enterprise version, which could sound like a money-making initiative, if I was a cynic.
To me, it's a basic function, to allow me to backup the current setup to a duplicate hard disk in case of disk failure.
In a dual-boot scenario, which is very common, it's more difficult to restore a ghost image of each partition, so a disk clone is the only logical way to go.
Very sad situation indeed!
I finally went to online chat support after many hours of fruitless trial and error and reading the documentation. I pointed the support person to this thread for a synopsis of the problem. After 30 minutes or so, he realised that it was a dual-boot scenario and advised that they do not support dual-boot.
Therefore I asked for a refund on the product. Notg happy!
Problem two remains unresolved.