Ghost 14 impossible to run backup

Welcome.I love Symantec Company.

I am using Ghost 14 and impossible to run backups on my XP based machine.

I am try to uninstall N Ghost 14 with Windows uninstaller,reinstall N Ghost-no way to use backups.

I am use Symantec uninstaller next reinstalll Norton Ghost 14,download update for that product,next reboot machine because icon is missing-No way to use Norton Ghost.

Here are error message from that product:  Error EC8F17B7: Cannot create recovery points for job: My Computer Backup. Error E7B70001: Win32/Win64 API DeviceIoControl(IOCTL_VSNAP_SET_SNAP_VOLUMES) failed. Error EBAB03F1: The device does not recognize the command.

I am use two HDD inside machine.

One for system one for backups.

I am format my backup drive -before install Norton Ghost 14 it is clean.

I am try to contact customer service /chat/  from Symantec- about six time to try to resolve that problem-no way -i think ignorance?

And i hope somebody from Symanter read that message.,

Four days i am try to contact Symantec help and? Nothing.

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

And i love Symantec Company.....

My next product for sure is-is Symantec ????? Or ?

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

 

 

[edit: Clarified subject to reflect moved post.]