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According to user manual, you need a CD burner on machine, where RD should be created.
Then what is the option to create an ISO for? Obviously every machine isn’t going to have a burner. By allowing someone to create the ISO and burn it on another machine a Recovery Disk can be created for any machine. This is a no brainer. Come on already. Help me out here. We just bought 3 copies of Ghost 14 for 3 isolated but very important machines. None of them have burners but we need to have images for them so we can get them back up and running should the hard drive fail. Ghost 14 has no option for a failed hard drive on a machine without a burner?
Nothing to worry. You can download the ISO file of Symantec Recovery Environment from your order page (If you purchased the download version) and burn the ISO to create recovery disk. This ISO contains most common drivers to start the computer in recovery environment.
If you are unable to use any of your devices in recovery environment, you can use the "Load a driver" option to manually locate the .inf file and load a driver. You will find this option under Utilities in Recovery Environment.
Let me know if you have any question.
--Vinod
I purchased boxed copies. Is there any way I can get the ISO’s?
If you have a box copy, then no need to download the ISO file. Your installation disk itself is your Recovery Disk. You can use it to boot into Recovery Environment whenever required.
--Vinod
Thanks. I’ve looked at a lot of the documentation and I’ve not read that yet. That should be spelled out in big letters somewhere. What little documentation I could find about creating a Recovery Disk never mentioned that the install CD is one. It just told how to create one.
It should be marked on the disk label itself.
BrandonFL wrote:I ordered Ghost 14 over the Internet, but the CD was defective. I downloaded the trialware version from the Symantec web site and used the product key from the original CD to activate the program. Backups work fine. (Vista Home Premium 64-bit)
The problem is that I can't boot from the original CD, therefore I can't do a recovery. While I haven't tested it, I gather I can still recover drives other than the system drive.
I understand that if I had purchased the download from the Symantec web site, I would have gotten a link to download an ISO.
Can somebody send me the link for the ISO?
Thanks in advance!
Hi BrandonFL
You can create a Bootable Recovery CD from inside Ghost 14. Go to Tasks> Create Recovery Disk
I've tried the "Create Recovery Disk" task several times.
It always fails because it asks for the location of the "Source" disk. Because my CD is defective, I don't have a useable "Source" disk.
It appears to me that the program thinks I want to create a custom SRD, which isn't the case. I'm looking for the SRD ISO link I would have received had I purchased the original CD directly from Symantec.
Hi BrandonFL
BrandonFL wrote:I've tried the "Create Recovery Disk" task several times.
It always fails because it asks for the location of the "Source" disk. Because my CD is defective, I don't have a useable "Source" disk.
It appears to me that the program thinks I want to create a custom SRD, which isn't the case. I'm looking for the SRD ISO link I would have received had I purchased the original CD directly from Symantec.
OK. Please visit the following site to contact the Customer Support team:
http://www.symantec.com/norton/support/cs/contact_cs.jsp
They can access your account and give you access to download the ISO Symantec Recovery Disk (SRD) image again. This is what you will need to create the SRD. Let us know if this resolves the problem for you. Thanks!
Problem solved. The SRD works.
I wanted the link to download the ISO file, but the rep insisted that he had to remotely access my computer to download the file.
So after 2:54 (that HOURS and minutes!) the 168 MB file finally finished downloading at an average speed of 16.37 KB/sec.
My gosh, that's dial up speed! Reminds me of my old 300 baud modem when I connected to Compuserve back in the late 70's.
As one of the world's leaders, Symantec should be embarrassed, if not downright ashamed, of download speeds like that.
Thanks for your help!
BrandonFL wrote:Problem solved. The SRD works.
I wanted the link to download the ISO file, but the rep insisted that he had to remotely access my computer to download the file.
So after 2:54 (that HOURS and minutes!) the 168 MB file finally finished downloading at an average speed of 16.37 KB/sec.
My gosh, that's dial up speed! Reminds me of my old 300 baud modem when I connected to Compuserve back in the late 70's.
As one of the world's leaders, Symantec should be embarrassed, if not downright ashamed, of download speeds like that.
Thanks for your help!
Hi BrandonFL
That's one link they will not give out - it's like giving products away. Anyway, it's good you are back up and running.