Out of the box, I'm going to vent and say that Symantec's Chat/Telephone Support is useless. I brought this problem to them and their only solution was to uninstall/reinstall. Been there, done that. Sorry, had to vent.
Here's the problem:
- The History
- Running Norton Ghost 14 on a Windows Vista Ultimate Machine.
- When first purchased, it "seemed" to install and work flawlessly. Backups were run every night. Didn't seem to have too many problems (if any).
- One day, it stopped working. Apparently some MS update crashed it but I'm not 100% certain of that. Something to do with .NET
- Uninstalled / Reinstalled but got errors on the reinstall.
- After much hassle with Norton Tech Support, they got me the "latest" version 14.05 and it installed.
- The Current Problem
- After installing 14.05, the backup seemed to work. Took 3 hours but it completed. (Whether it's a good backup or not has yet to be determined)
- The next day - It will not work. It will either sit at 1% or 5% (in the Progress & Performance Window)
- Rebooting will not resolve the problem.
- The only solution is to uninstall / reinstall the application which really is a problem if you want to schedule backups.
Our dear friends at Symantec Tech Support wanted to "turn on and turn off services" which I allowed them to do and it actually had matters worse. One particular tech ran a batch file in the Ghost Folder called "FixInstall.bat" and it came back with a "Catostrophic Failure". He then tried to insinuate that it was fixed.
I would dump Ghost 14 in favor of Ghost 15 but I fear the same problems again. Which then might lead me to consider another disk-cloning app.
Any thoughts would be greatly appreciated. I am fast learning that this forum is more valuable then the so-called support provided by Symantec. They seem to only know how to install/reinstall and move you to a supervisor that does the same thing. Sorry ! Venting again.
Thank you in advance for any info you might provide.
Louis James