Ghost 15 Lights out does not install correctly on my Hardware

Hi,

 

The problem with lights-out in Ghost 15 come when it installs and updates the files on the system disk and does nothing to my Data disk.  So, I never get the choice of Ghost Lights out as a startup option when I reboot my Laptop.

 

This is because of the wonderful hardware constraints in this HP Laptop DV9225us which are absolute:


    1. Only Drive Bay #1 can be used for Booting. No OS will boot from Drive bay #2 period.

    2. The new 500 GB drive only works in drive bay #1.

    3. The old 160 GB drive can work in any drive bay.


What that in mind. My current configuration is as follows:



    1. Drive Bay # 1 Has my Data Disk

    2. Drive Bay # 2 Has My System Disk


And yes, I said no drive would boot from Bay # 2.  And it doesn't even though it still has a copy of the \boot folder and files. No I boot off of the Data Drive which also has a copy of \boot and all of the files and then I switch during the boot to the System drive in bay #2.


This type of installation is and has been supported by every Microsoft OS Installer since XP Professional. Any of those OS’s have no problems with installing to a machine with this configuration and setting up the boot system correctly.

 

Ghost 15 is just not smart enough to update the correct boot files. On d:\boot instead of c:\boot

 

This was reported in Norton Case #  XXXXXXXX

 

Thanks,

 

(Removed case number. It is still on file if needed by an internal Symantec user.)
Message Edited by Dave_Coleman on 12-21-2009 11:38 AM