Ghost 15 RPC error when creating restore point

Archive
1

I have Windows 7 Premium 64bit OS and have installed Ghost 15.0 and Norton 360 on a new computer.

 

       At the end of  a manual image, I get a Ghost "RPC failed" error at end of a backup, then "Error 800706be...", then Ghost Service Connection is lost and then reconnects.  The Image is created and can be restored, but there is no status or  history of the backup.  The backup drive is an external Western Digital USB drive formatted NTFS.  I have used this drive on my old system running Windows XP SP3 and Ghost 14.0 with no problems at all. 

      

 Windows Event log show the following:

 

Application log

====================

Faulting application VProSvc.exe, version 15.01.36526, time stamp 0x49418ede, faulting module VProSvc.exe, version 15.01.36526, time stamp 0x49418ede, exception code 0xc0000005, fault offset 0x00027b1d, process id 0x812, application start time 0x01c9ba467ffffec2.

 

EventData

   VProSvc.exe
   15.01.36526
   49418ede
   VProSvc.exe
   15.01.36526
   49418ede
   c0000005
   00027b1d

   812
   01c9ba467ffffec2

 

System log

============

 Ghost RPC Failed in Backup

The Norton Ghost service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.

  

     I have searched the forum and found user harris_rogers had a similar problem but with Vista 64bit and ghost 14.0.  He also had VSS errors that I am not experiencing.  I followed the suggestions in that thread.  I used the Norton removal tool and then reinstalled Ghost 15.0 only.   I did an in-place upgrade of the OS.

 

  I do know the 0xC0000005 error is a program trying to run code in a protected data area of memory.  I turned off the Data Execution Prevention (DEP) for the  VProSvc.exe application.  So far nothing has fixed the problem. 

 

      I am at a loss for what to check next.  I am slightly disappointed because I have used ghost  through years at a business I do work for on the side and at home and work.  It has been solid.  This is the first serious issue I have come across.  Thanks ahead of time for any suggestions.  I still have 30 days left for a refund.  I would rather not go that route but will have to if the issue can not be resolved.  Thanks again.

2

I have Windows 7 Premium 64bit OS and have installed Ghost 15.0 and Norton 360 on a new computer.

 

       At the end of  a manual image, I get a Ghost "RPC failed" error at end of a backup, then "Error 800706be...", then Ghost Service Connection is lost and then reconnects.  The Image is created and can be restored, but there is no status or  history of the backup.  The backup drive is an external Western Digital USB drive formatted NTFS.  I have used this drive on my old system running Windows XP SP3 and Ghost 14.0 with no problems at all. 

      

 Windows Event log show the following:

 

Application log

====================

Faulting application VProSvc.exe, version 15.01.36526, time stamp 0x49418ede, faulting module VProSvc.exe, version 15.01.36526, time stamp 0x49418ede, exception code 0xc0000005, fault offset 0x00027b1d, process id 0x812, application start time 0x01c9ba467ffffec2.

 

EventData

   VProSvc.exe
   15.01.36526
   49418ede
   VProSvc.exe
   15.01.36526
   49418ede
   c0000005
   00027b1d

   812
   01c9ba467ffffec2

 

System log

============

 Ghost RPC Failed in Backup

The Norton Ghost service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.

  

     I have searched the forum and found user harris_rogers had a similar problem but with Vista 64bit and ghost 14.0.  He also had VSS errors that I am not experiencing.  I followed the suggestions in that thread.  I used the Norton removal tool and then reinstalled Ghost 15.0 only.   I did an in-place upgrade of the OS.

 

  I do know the 0xC0000005 error is a program trying to run code in a protected data area of memory.  I turned off the Data Execution Prevention (DEP) for the  VProSvc.exe application.  So far nothing has fixed the problem. 

 

      I am at a loss for what to check next.  I am slightly disappointed because I have used ghost  through years at a business I do work for on the side and at home and work.  It has been solid.  This is the first serious issue I have come across.  Thanks ahead of time for any suggestions.  I still have 30 days left for a refund.  I would rather not go that route but will have to if the issue can not be resolved.  Thanks again.

3

Thanks!  I will give that a try.